Senior Assistant Executive/ Executive/ Senior Executive, Customer Service

Key Responsibilities

• Process order selection lists, delivery orders, and new product entries through the electronic ordering system or manual data entry.

• Provide relevant information to stakeholders via telephone or email.

• Compile Service Performance Measure reports on delivery-related matters, including damaged items, short deliveries, and over-deliveries to stores.

• Collate information on the number of manual replacement delivery orders issued, daily order volumes (cubic/case), computer-generated delivery orders, order adjustments, special delays, and split deliveries requested by stores.

• Generate fortnightly and monthly sales billing reports for the Finance Department.

• Perform Post Goods Issue (PGI) transactions promptly in the system.

• For non-promotional items and ad-hoc customer requests, ensure that the correct products, packing sizes, and quantities match the notifications received. Coordinate with suppliers to ensure timely deliveries for scheduled auto-push to stores.

• Compile monthly reports for management analysis and review.

• Liaise and coordinate operational processes with internal and external customers.

• Track the timely receipt of all inventory and non-inventory items for delivery to stores, ensuring that product descriptions, packing sizes, and quantities are accurate before distribution.

• Maintain proper filing and documentation of delivery orders and related records following delivery to stores.

Skills & Competencies

• GCE ‘O’ Level, GCE ‘A’ Level, or Diploma qualification.

• 3 to 5 years of relevant experience in trading, retail, or logistics.

• Bilingual in English and Mandarin or Malay.

• Good interpersonal and communication skills.

• Ability to interact effectively with individuals at all levels, including customers, warehouse staff, and drivers.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Strong analytical and problem-solving skills, with the ability to assess situations and develop effective solutions.

• Ability to work well under pressure and meet tight deadlines.