Senior Assoc, Senior Support Analyst, Global Financial Markets Technology, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Timely triaging, root cause analysis, and implementation of preventive actions to ensure seamless change execution
• Provide end-to-end operational support for 24x7 applications across various environments
• Conduct real-time validation of application health and connection availability
• Promptly address monitoring alerts and resolve user issues, both technical and functional
• Coordinate support for change requests and deployments.

Requirements

• Minimum 5 years of experience as a Support Analyst or in a similar role
• Strong problem-solving and analytical skills to identify and resolve complex issues
• Proficient in using monitoring tools and techniques to proactively identify and address application health concerns
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Ability to work under pressure and meet tight deadlines

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