Senior Associate Customer Experience - What's App
The job roles and responsibilities are,
➢ Respond to customer inquiries via chat and email in a timely and professional manner
➢ Provide expert guidance and support to chat, email and whatsapp support agents
➢ Resolve complex customer inquiries and escalations
➢ Develop and maintain knowledge base articles and resources
➢ Conduct training sessions for new and existing team members
➢ Analyse support trends and provide recommendations for process improvements
➢ Stay updated with industry trends, best practices, and regulations.
➢ Collaborate with stakeholders to identify areas for improvement and implement solutions.
➢ Collaborate with other departments to ensure a seamless customer experience
➢ Ensure compliance with company policies and procedures.
➢ Participate in meetings, workshops, and training sessions as required.
➢ Maintain accurate documentation and records related to the subject matter
Requirements
Years of Experience: 2 - 5 years
➤ Excellent communication and presentation skills
➤ Strong phone contact handling skills and active listening
➤ Ability to multitask, prioritise, and manage time effectively
➤ Ability to work under pressure
➤ Proven customer support experience or experience as a Client Service Representative
➤ Track record of over-achieving quota
➤ Excellent communication and presentation skills.
➤ Excellent analytical skills
Benefits
We offer
* Great work environment and friendly team culture
* Competitive Pay
* Cab Facilities.
* Medical Insurance
* Incentives