Senior Associate, HR & Payroll

• Payroll Delivery & Portfolio Management
  • Manage assigned payroll portfolio comprising a minimum of 500 payslips or 12–15 clients, subject to client complexity and service scope.
  • Prepare and process monthly payroll accurately and timely using TMF payroll systems and approved workflows.
  • Ensure correct calculation of salaries, allowances, overtime, claims, unpaid leave, deductions, and statutory contributions (EPF, SOCSO, EIS, PCB, HRDF where applicable).
  • Perform payroll validations, reconciliations, and reasonableness checks prior to client submission and payroll finalisation.

  Timeliness & Accuracy

  • Deliver all payroll, statutory filings, reports, and client deliverables within agreed timelines and SLAs.
  • Achieve and maintain 100% accuracy in payroll delivery, minimising errors and rework.

  Statutory & Regulatory Compliance

  • Ensure full compliance with local employment and payroll regulations, including the Malaysian Employment Act and statutory requirements.
  • Prepare statutory filings, bank files, and payroll‑related reports in line with regulatory and client requirements.
  • Support year‑end activities including Form EA, Form E, CP8D, and audit‑related payroll documentation.

  HR Administration Support

  • Maintain accurate employee master data and HR records, including onboarding, employee movements, and terminations.
  • Coordinate leavers’ processes, final payments, and statutory de‑registration where applicable.

  Client & Stakeholder Management

  • Act as a primary operational contact for assigned clients on HR & payroll matters.
  • Respond to client queries professionally and independently, escalating issues where appropriate.
  • Proactively highlight payroll variances, compliance risks, or operational issues to the Team Leader, with proposed resolutions.
  • Support client audits, statutory reviews, and information requests.

  Quality, Controls & Knowledge Mastery

  • Adhere strictly to TMF internal controls, quality standards, and ISAE requirements.
  • Demonstrate strong mastery of payroll concepts, payroll systems, and system‑generated reporting, avoiding manual workarounds outside approved processes.
  • Apply sound understanding of the Employment Act and labour regulations when handling payroll and employee lifecycle matters.
  • Participate in root cause analysis for payroll errors and implementation of corrective and preventive actions.

  Team & Ad Hoc Support

  • Support the Team Leader in daily deliverables and deadline management.
  • Support ad hoc tasks, special assignments, and project‑based activities as assigned by the Team Leader or Management.