Senior Associate Relationship Manager - International Markets (M/F)

Your next challenge: Client Engagement : Build and maintain strong relationship with clients, demonstrating empathy and open mindedness to understand their unique needs. Actively engage with clients to provide updates on products, services, and market developments. Support Client Needs : Identify and address client needs and concerns promptly, demonstrating empathy and a commitment providing solutions that enhance client satisfaction. Support Relationship Managers : Assist Relationship Managers in preparing clients presentations and reports. Collaborate with other departments to ensure a seamless client experience Follow up and Reliability : Ensure timely follow-up on client inquiries and requests, demonstrating reliability and commitment to service excellence. Track client feedback and facilitate resolutions to enhance client satisfaction. Facilitate Onboarding and Integration : Ensure a smooth onboarding experience for new clients collaborating with the Lifecycle and Onboarding KYC team by managing documentation and complianc e requirements effectively, making the process accessible and straightforward. Assist Business Development : Collaborate with Relationship Managers to identify opportunities for growth within existing clients accounts and assist in acquiring new clients. Show initiative to handle the most complex issues related to the day-to day activity within the Team. Lead by Example : Demonstrate a proactive approach in all tasks, insipiring colleagues through dedication and personal commitment. Participate in team meetings and contribute to collective goals. Collaborate with the Management Team and give feedback to improve our efficiency. Promote Team Collaboration : Work effectively within the WM Associates team, sharing kowledge, past experiences, and resources to achieve collective goals and improve overall clients services. Provide high-standards administrative, operational and commercial in collaboration with the Relationship Manager in our relationship with our clients. Direct contact with the client most occur every day (by email, phone and even face to face). The Associate is the key interlocutor of the client for his/her account management. Ensure the practical application of all the procedures, KYC surveillance permanent documentation of client activity and of the overall interaction with the client and monitoring of important transactions. Day-to-day management and control of all the client’s queries, in collaboration with Relationship Managers (accounts opening, placements and investments, client visits, transfers, etc.). Collaborate with our internal supporting departments to dispatch the clients queries depending on the defined roles and responsibilities to better serve our clients. Proactively identify client needs and share the information with Relationship Managers. Contribute to the business expansion. Occasionnaly participate to clients’ events, prospecting events in collaboration with Business Developers, Relationship Managers, WM colleagues. Prepare the offers and proposals in collaboration with Relationship Managers and regularly attend to those proposals pitchs. Identify possible process quick wins and work proactively with the Management Team to improve the processes of the daily activities. Contribute to overall onboarding of new joiners within the team. Be potentially interested in growing into a Relationship Manager position in the coming years.