Senior Associate Treasures Relationship Manager Consumer Banking Group
You acquire and manage DBS Treasures clients in Pune, grow assets under management, deepen wallet share, and achieve monthly and annual volume and revenue objectives. You engage clients through financial planning, wealth management, cross-selling, portfolio reviews, and tailored banking propositions. You activate digital channels, resolve queries and complaints, organize elite client engagement events, maintain strong customer relationships, and ensure compliance with AML, KYC, regulatory, risk, and due diligence requirements.
Responsibilities
- Acquire and upgrade quality Treasures clients in branch location areas
- Manage and grow assets under management for the elite Treasures client segment
- Engage existing customers to deepen wallet share through retention and AUM growth
- Achieve agreed monthly and annual volume and revenue objectives
- Activate e-Channels, online mutual funds, debit cards, and savings book growth
- Implement product strategies through effective relationship management
- Build client trust and loyalty through lifestyle and beyond-banking propositions
- Deliver customer service and uphold service standards in the local market
- Conduct portfolio reviews with wealth, investment, and insurance specialists
- Resolve customer queries and complaints within agreed turnaround times
- Provide feedback on market conditions, competition, and products
- Coordinate with relationship managers, service teams, operations teams, and product specialists
- Ensure internal and regulatory compliance, risk reviews, AML, KYC, and onboarding due diligence
- Establish DBS as a primary banker and wealth management provider for clients
- Organize lifestyle, sports, music, and other elite engagement events
Requirements
- Sound understanding of financial planning and wealth management products in India
- In-depth knowledge of the local market and competition
- AMFI, IRDAI, or FEDAI certification, with BCSBI certification as an added advantage
- Graduate or postgraduate qualification with an MBA in a relevant field
- Effective probing and listening skills
- Strong relationship management and influencing skills
- Good written and verbal communication skills
- Understanding of competitive positioning
- Strong service orientation and customer-centric behavior
- Problem-solving abilities and analytical skills
- Understanding of HNI sales, wealth management products, platforms, and operational procedures
- Understanding of banking and para-banking guidelines issued by RBI and applicable local laws and regulations
- Understanding of KYC requirements and anti-money laundering policies
- Knowledge of financial markets and products