Senior Associate Treasures Relationship Manager Consumer Banking Group

You will acquire, engage, and retain elite Treasures clients while growing assets under management and product penetration. You will conduct portfolio reviews with wealth, investment, and insurance specialists; resolve customer queries; maintain regulatory compliance; manage operational risks; and organize client engagement activities.

Responsibilities

• Acquire and upgrade quality Treasures clients in branch location areas.
• Engage existing customers to retain and grow assets under management.
• Achieve agreed monthly and annual volume and revenue objectives.
• Activate e-channels and grow Savings Book usage.
• Implement product strategies through effective relationship management.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Maintain an optimal product mix and acquire new-to-product clients.
• Deliver exemplary customer service and uphold service standards.
• Follow sales processes, conduct timely risk reviews, and exercise due diligence during onboarding.
• Build workflows and processes for client service delivery, including doorstep banking.
• Conduct portfolio reviews with wealth, investment, and insurance specialists.
• Resolve customer queries and complaints within agreed turnaround times.
• Provide feedback on markets, competition, products, and service improvements.
• Maintain current knowledge of economic and financial markets.
• Address operational risks, including health and safety, premises security, AML, KYC, and ongoing risk reviews.
• Organize exclusive lifestyle, sports, music, and other client engagement events.

Requirements

• Understand financial planning and wealth management products in India.
• Possess in-depth knowledge of the local market and competition.
• AMFI, IRDAI, FEDAI, and BCSBI certifications are an advantage.
• Hold a graduate or postgraduate qualification; an MBA in a relevant field is preferred.
• Demonstrate probing, listening, relationship management, influencing, written communication, verbal communication, problem-solving, analysis, and attention to detail.
• Understand HNI sales, wealth-management products, platforms, and operational procedures.
• Understand RBI banking and para-banking guidelines, local laws, KYC requirements, and anti-money-laundering policies.
• Know financial markets and products.