Senior Associate - Warehouse (MX)
Posted
Description
Senior Associate – Warehouse (MX)
Location: Irving, TX (On-site)
Job Type: Full-Time
Compensation: $65,000 - $68,000 annually
(Pay is commensurate with education and experience)
About LOTTE Global Logistics: Since 1996, LGL has expanded continually into a comprehensive logistics company by accumulating operational know-how on land, sea and in the air. Today, we operate logistics networks throughout the world. We utilize superior IT services to provide wide-ranging customized logistics services, such as courier, land transportation, 3PL, harbor logistics and international logistics. LGL is launching a major North America Logistics Expansion that includes Truck Brokerage, Intermodal, Warehousing, Drayage, Freight Forwarding and Rail Carload Services. (www.lglna.com)
About the Dallas MX Operation: This position supports LOTTE Global Logistics' Dallas/Fort Worth-area startup for Samsung GPCA MX. The operation supports mobile service-parts warehousing, including inbound receiving and put-away, inventory control, outbound fulfillment and shipping, returns/RMA and claims processing, high-value and QR/IMEI-controlled product handling, and battery-related materials. Warehouse transactions are executed in the customer's SAP-based SWP/WMS and interfaced to the customer's N-ERP by EDI.
Position Summary
The Senior Associate oversees daily warehouse execution across inbound, outbound, inventory, and returns/RMA at the Dallas MX operation. The role reports directly to the Center Manager and acts as the Center Manager's designee and process PIC across all functions, providing hands-on operational leadership, SOP compliance, exception and hold control, reporting, and cross-functional coverage. The role is accountable for end-to-end system transaction accuracy, verifying that each transaction is correctly posted in SWP/WMS and confirmed in N-ERP.
Key Responsibilities:
- Inbound: Oversee ASN confirmation in SWP, BOL/container/seal inspection, pallet/box counts, system arrival/offload and unloading status, material verification (including Mixed Parts and material-master setup), T/O creation and labeling, RF put-away, QA inspection routing, and GR confirmation in N-ERP. Control shortage, damage, and overage exceptions through POD/DIR documentation, BLK holds, and SEA direction before release.
- Outbound: Oversee DO receipt from N-ERP, QR-variant checks, shipment and wave creation, T/O label printing, RF picking with QR/IMEI scanning, packing verification and H/U assignment, and lane sorting (Milk Run, LTL, CPU, Parcel). Ensure IHSR, BOL, UPS labels, and international/DG documents (DGD, CI/PL, AES) are complete; verify loading with SEA Security, post GI, update VT06 shipment status, and confirm GI in N-ERP while meeting customer cutoffs and urgent orders.
- Inventory: Own the daily cycle-count process: proposal and location selection (excluding open-T/O bins), counter assignment, count-list printing, RF counts, and result review. Drive recounts and variance research through the third count/999 Bin, submit Cycle Count Reports to SEA, track PUMI approval, and post 701/702 stock adjustments only after approval, confirming WMS and N-ERP agree. Maintain location accuracy, FIFO/aging, physical inventory, high-value controls, and battery-storage discipline.
- Returns/RMA: Verify returns against the RMA (part number, quantity, description, and packaging condition); post GR RMA and return receiving, label and put away material to the correct UNS/BLK status, close RMAs, and confirm the EDI update to N-ERP. Support Wrong Parts, IQA/defective, and DIT claims with OMG/SEA, and maintain the weekly non-DO defective log reported to SEA.
- Coordinate daily tasks with the Center Manager and operating teams; direct workflow priorities, labor and MHE coordination, shift handoffs, productivity tracking, and cross-training across warehouse functions; coach associates on the SOP work sequence, ensure only trained and authorized personnel perform system steps, and coordinate system-access and training readiness.
- Use SAP and WMS for warehouse transactions, inventory movements, status verification, exception tracking, and operational reporting; use RF scanning, shipping systems, and Microsoft Excel while maintaining safety, physical security, 6S, and audit readiness; review and retain required records (BOL/POD, DIR, IHSR, labels, and approval/EDI evidence).
- System closeout and verification: Confirm daily that physical and system status agree for every GR, GI, stock adjustment, and RMA closure; verify EDI transfers to N-ERP, follow up on failed or open transactions, and ensure no exception is left without an approved resolution or documented hold.
- Perform other related duties and ad-hoc projects as assigned by leadership.
Required Qualifications:
- Warehouse/distribution experience in inbound, outbound, inventory control, service parts, electronics, 3PL, or a comparable operation.
- Hands-on experience with SAP and WMS (Samsung SWP/N-ERP experience preferred), including RF scanning, warehouse transactions, inventory and order status verification, GR/GI posting and EDI reconciliation, Microsoft Excel, and operational reporting.
- Strong understanding of receiving/put-away, picking/packing/shipping, inventory accuracy, cycle counting, FIFO, variance control, high-value product handling, QR/IMEI-controlled parts, returns/RMA and claims (Wrong Parts, IQA, DIT), and warehouse KPIs.
- Demonstrated ability to lead and coach associates, enforce SOP compliance, escalate exceptions, and communicate clearly with customer teams (SEA, OMG, IQA) and carriers.
- Associate or bachelor's degree in supply chain, logistics, business, operations management, or a related field preferred; equivalent relevant experience may be considered.
Preferred Qualifications:
- Working knowledge of OSHA/MHE safety and physical security required; air-export, Dangerous Goods, UPS WorldShip or comparable shipping-system experience is strongly preferred.
- Forklift certification or Train the Trainer experience preferred
- Experience in a KPI-driven warehouse preferred. Spanish proficiency preferred; Korean capability preferred but not required.
Physical Demands & Work Environment
- Full-time, on-site role. Schedule flexibility is required based on volume, delivery requirements, customer cutoffs, inventory activity, startup needs, and KPI expectations.
- Limited travel may be required.
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Life and AD&D Insurance
- 401(k) Retirement Plan
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
Application Authenticity & AI Policy At LGLNA, we value genuine interactions and authentic talent. The use of Artificial Intelligence (AI) tools, bots, or third-party extensions to generate responses during applications, pre-employment assessments, or virtual interviews is strictly prohibited. Any violation of this policy will result in immediate disqualification from the hiring process.
Employment Conditions & Equal Opportunity
Job Offers are contingent upon the successful completion of all required pre-employment screenings, which may include but are not limited to background checks, drug/alcohol testing, and fit-for-duty testing.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
LGLNA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.