Senior Associate, Wealth & Banca, Digital, Consumer Banking Group

Responsibilities

• Support Senior Digital Product Manager to shape the overall product vision and roadmap for Digital Products of Consumer Banking business
• Be an internal and external evangelist for your products, drive and help stakeholders to understand product benefits and unique selling proposition
• Develop delightful customer journeys to contextually deliver and improve journey improvements across platforms, and enhance consistency from online to offline, or offline to online with adequate business data analysis
• Assist, support and drive end-to-end digital product launch to ensure timely and smooth rollout
• Strong collaboration with different stakeholders who often have different set of concerns
• Innovate, develop ideas to grow online channel share and conversion funnel across our digital platforms
• Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome
• Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders
• Develop and implement product launch communications plan focus on increasing awareness and adoption of new Digital Products
• Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation
• Support in budgeting cycle and ensure forecast accuracy

Requirements

• Strong understanding in Consumer Banking – wealth management business and Investment products
• Excellent storytelling and communication skills with the ability to communicate complex ideas effectively with stakeholders and develop compelling proposals, reports and presentations
• Experience in digital channel management, gathering business requirement, product development/ e-commerce and initiatives
• Preferable with exposure / experience in Web / APP development or Fintech integrations, ability to understand and research Fintech trends and market sentiment
• Experience working, driving agile digital projects
• Creative thinking, innate curiosity and strong desire to drive, deliver and contribute innovative ideas that will grow the business and deliver value
• Ability to work collaboratively in a team environment
• Ability to demonstrate capability in achieving significant outcomes through influence and persuasion of multiple internal and external stakeholders
• Solid problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges

Location:

One Island East

Job:

Digital.

Schedule:

Regular

Employee Status:

Full time