Senior AV Support Services Technician
How You’ll Contribute:
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.
What You’ll Do:
Conference Room Support
Fully support and maintain 70 conference rooms including MS Teams Rooms, 3D rooms, MS Hubs
Support and maintain Focus Booth and Laboratory Teams Phones
Digital Signage support, maintenance, and local content delivery
Crestron Programming support for 6 large Custom MS Teams Rooms
Provide white glove meeting and event support in all spaces – including start up, monitoring, and active troubleshooting
Responsible for keeping up with and resolving AV Service / Support Tickets in a timely manner
Use of Service Now for logging and Tracking
Conference Room Maintenance
Provide Meeting Space Training / Microsoft Hub Training to various on-site clients
AV Inventory / Critical Spare management
AV Installations – Assist technicians / Lead site specific tasks
Escort AV partners onsite
AV Design and Implementation
Support the design and installation of future conference rooms and upgrades to current conference rooms
Preferred: programming support for current and future conference rooms
Project Management / Site Support
Act as an intermediary between vendor and client for AV & IT related projects in the building
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Interface with client executive and “C” level personnel in a highly professional manner.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Physical Requirements of the job:
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
What You’ll Bring:
Education & Certifications:
High School Diploma or Equivalent
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) are preferred
Required Skills/Qualifications:
Minimum of 5 years of experience in enterprise level AV support
Experience with Microsoft Teams products including MS Teams Rooms and MS Hubs
Understanding of Microsoft Office Suite – Outlook, OneDrive, Excel, Word, PowerPoint, etc.
Competencies in Video Conferencing products
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Desired Skills/Qualifications:
Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
Must present well as client facing and working with high level executives within high pressure meeting situations