Senior, Back-end Engineer(CX) - Coupang Play
About Coupang Play
Coupang Play is an OTT video streaming service. We offer a wide range of content, including Original Series, TV Shows, Movies, and Sports.
We are in the business of delivering exceptional storytelling. We produce award-winning scripted and unscripted Original Series, such as “Boyhood”, “Anna”, and “SNL Korea”. We believe Sports can also be elevated by creative storytelling. Play is now an authoritative destination for Sports, broadcasting K-League, La Liga, Bundesliga, F1, NFL, and other leading leagues and tournaments. We also offer some of the latest movies that were just released in local theaters, bringing more exceptional storytelling to our customers.
To ensure that we deliver all content seamlessly, we invest in Engineering, Product, and Design. Coupang Play is available on all mobile devices, tablets, PC, Smart TV, Apple TV, and Android TV. Our teams keep optimizing how customers discover and stream both VOD and Live content. That includes investments in frontend, backend, and infrastructural developments. We also embrace Machine Learning to refine our CX.
We are still very early in our growth stage. If you enjoy solving complex problems using industry-leading technology or unconventional business approaches, please join us. We are building a world-class team of problem-solvers, all dedicated to delivering exceptional storytelling to our customers.
Role Overview
The Senior, Backend Engineer in the Customer Experience (CX) team is one of the key roles in the Coupang Play product organization. This role works closely with product designer, product manager, mobile, and quality engineering team to collaboratively produce awesome customer experience. You will design and develop services that serve millions of customers every day. You will lead some key projects with new API development for our key strategic growth areas such as Live Sports streaming experience. Experience in building a highly available and low latency distributed service is essential.
What You Will Do
- Design and own the architecture roadmap of our Live Sports and Discover APIs
- Develop, support, and improve key backend systems of the Coupang Play with high availability and scalability
- Formulate scalable and low-latency technical solutions to satisfy product requirements from Product Owner
- Mentor and grow a high-performing engineering team; establish best practices in code quality, system performance, and operational excellence
- Collaborate with cross-functional stakeholders to align technical solutions with business goals and compliance requirements
- Leverage AI for task automation and improve development quality and velocity
Basic Qualifications
- Bachelor's degree and 2+ years of experience in server application and system engineering using modern language
- Deep expertise in low-latency, high-throughput systems, performance profiling, and cost/performance trade-offs
- Expert with one or more of the following programming languages for backend engineering: Go, Java, JavaScript, Node.js
- Proficient with modern cloud computing such as AWS or GCP
- Excellent verbal and written communication skills
Preferred Qualifications
- Production experience with video streaming and its data systems
- Ability to work with iOS and Android developers to properly integrate and troubleshoot issues with mobile app to API integration
- Experience in GraphQL
- Ability to speak and write in English in a professional environment
Recruitment Process and Others
Recruitment Process
- Application Review - 1st Interview - 2nd Tech Interview - Leadership interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang will be prioritizing applicants who have a current right to work in Singapore and do not require company sponsorship for an employment visa.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
- Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
- This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
Skills
As published by greenhouse · 17 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (7)
- Preferred First Name optional
- LinkedIn Profile optional
- Website optional
- LinkedIn Profile optional
- - Name of Relative(s): optional
- - Relationship: optional
- - Working Org / Team: optional
Pick from a list (10)
- Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 2. Do you now or in the future require visa sponsorship in order to accept employment in Singapore?
- 1. (Required) By submitting your resume, you consent to the required collection and use, required provision, and consignment as set forth in our Privacy Policy(https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent you from applying.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records, viii) to assess suitability for internal transfer/conversion opportunities, which may involve sharing your personal data with affiliated entities within the Coupang group. Collected personal information are retained for [4 years] from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. For details on how your personal data is handled, please refer to the below Privacy Notice(https://coupa.ng/ckJm4X).
- 4. (Optional) Coupang and its affiliate or subsidiary company* will send recruitment notifications through various forms of communication, such as phone, email, and SMS, using the contact information and email address provided by you with the consent.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- You have the choice to access, correct/update, delete, suspend the processing, and suspend the transfer of your personal information that Coupang holds. Exercising certain choices, such as deletion of personal information, may result in the restriction of the hiring process.
- Document Policy