Senior Backend Engineer, Customer Operations Platform (Hybrid)
Summary
iwoca is hiring a Senior Backend Engineer in London (hybrid, 1-2 days onsite/week) for its Customer Operations Platform. The role builds and improves automated flows for operations teams and applies ML/AI to enhance decision-making and communication reliability, while mentoring juniors and helping shape service boundaries in a migration to smaller, deployable components.
iwoca is seeking a Senior Software Engineer to join the Customer Operations Platform in London. Hybrid work with 1-2 days onsite per week, building and improving automated flows for operations teams, and applying ML/AI to enhance decision making and reliability of communications.
You will collaborate with Operations, Credit, and Collections teams, mentor juniors, and shape service boundaries as we migrate to smaller, deployable components while delivering high-impact customer outcomes.