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AccorHotel

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Senior Bartender

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Description

  • repare and serve a wide range of alcoholic and non-alcoholic beverages, including classic cocktails, signature drinks, and premium beverages, in accordance with hotel standards and recipes.

  • Deliver exceptional guest service by engaging with guests, understanding their preferences, and providing personalised beverage recommendations to enhance their dining experience.

  • Supervise and support bartenders and bar attendants during daily operations, ensuring smooth service, teamwork, and adherence to hotel service standards.

  • Maintain high standards of bar presentation, cleanliness, hygiene, and organisation in compliance with hotel policies and food safety regulations.

  • Monitor beverage stock levels, conduct regular inventories, control wastage, and ensure proper storage and handling of beverages and bar supplies.

  • Assist in developing innovative cocktail menus, seasonal beverages, and promotional offerings to enhance guest satisfaction and drive beverage revenue.

  • Ensure accurate billing, proper cash handling, and correct posting of guest charges in accordance with hotel financial procedures.

  • Train, coach, and guide junior bartenders on beverage preparation, product knowledge, upselling techniques, and guest service standards.

  • Ensure all bar equipment, glassware, and tools are properly maintained, cleaned, and used safely, reporting any maintenance issues promptly.

  • Handle guest requests, feedback, and complaints professionally, ensuring prompt resolution and maintaining a positive guest experience.

  • Work closely with the Food & Beverage service and culinary teams to ensure efficient operations, timely service, and seamless coordination during busy periods.

  • Ensure compliance with responsible alcohol service practices, hotel standard operating procedures, and applicable local laws and regulations.

  • Minimum 2–3 years of bartending experience, preferably in a luxury hotel, upscale restaurant, or high-end bar, with previous experience in a senior role being an advantage.

  • Strong knowledge of classic and contemporary cocktails, spirits, wines, beers, and beverage preparation techniques.

  • Excellent mixology skills, creativity, and ability to develop innovative cocktails and signature beverages.

  • Strong communication and interpersonal skills with a passion for delivering exceptional guest service.

  • Ability to supervise, train, and motivate junior bartenders while maintaining high service standards.

  • Good understanding of beverage inventory management, stock control, cost management, and upselling techniques.

  • Knowledge of food safety, hygiene standards, responsible alcohol service, and hotel operating procedures.

  • Familiarity with POS systems and basic cash-handling procedures.

  • Ability to work efficiently in a fast-paced environment while maintaining attention to detail and professionalism.

  • Fluency in English is required; additional languages are an advantage.

  • Professional appearance, positive attitude, and ability to work effectively within a multicultural team.

  • Flexibility to work shifts, weekends, and public holidays according to operational requirements.

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