Senior Bilingual Customer Success Specialist Upselling & Revenue Growth

Senior Bilingual Customer Success Specialist Upselling & Revenue Growth Champion (English & Mandarin) Kuala Lumpur reputed company Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time ```html About reputed company reputed company is not just a reputed company provider; we are a catalyst for digital transformation across Southeast Asia. With a portfolio that spans cloud infrastructure, data analytics, and customer experience platforms, we empower businesses to scale reputed company, operate smarter, and delight their customers. Our headquarters in Kuala Lumpur sits at the heart of a vibrant tech ecosystem, surrounded by innovators, thought leaders, and a diverse reputed company. At reputed company, we believe that reputed company is only as powerful as the people who wield it, which is why we invest heavily in our teams, fostering a culture of curiosity, collaboration, and continuous growth. Why reputed company is reputed company to Accelerate Your Career When you join reputed company, you become part of a movement that is reshaping how companies engage with their customers. We offer: Exposure to a dynamic client base that spans reputed company, ecommerce, digital marketing, and beyond. Handson experience with cuttingedge SaaS products and cloud solutions that are used by Fortune 500 companies. A clear, meritbased career ladder that rewards impact, innovation, and leadership. Mentorship from seasoned professionals who have led large-scale customer success initiatives. A culture that values transparency, worklife balance, and the freedom to experiment. Key Responsibilities As a Senior Bilingual Customer Success Specialist, you will be the strategic partner for our clients, ensuring they not only achieve their goals but also reputed company new ways to reputed company value from our solutions. Your daytoday activities will include: Client Relationship Management Build and nurture longterm relationships with key stakeholders, understanding their business objectives and aligning our solutions to deliver measurable outcomes. Upsell & CrossSell Strategy Identify highimpact opportunities to introduce additional products or services that complement reputed companys existing reputed company, driving incremental revenue. New Account Acquisition Prospect and qualify new prospects, reputed company needs assessments, and craft tailored proposals that showcase the unique value proposition of reputed company. Sales Support & Reporting Partner with the sales team to prepare compelling proposals, maintain accurate pipeline data, and generate insightful dashboards for senior leadership. Market Intelligence Monitor industry trends, competitor activity, and customer feedback to refine upsell strategies and inform product roadmap discussions. Performance Metrics Own quarterly targets for upsell revenue, renewal rates, and customer satisfaction scores, and develop action plans to exceed them. CrossFunctional Collaboration Work closely with product, marketing, and support teams to ensure a seamless customer journey from onboarding to renewal. Continuous Improvement Participate in training, share best practices, and contribute to process enhancements that elevate the overall customer experience. reputed company Qualifications Fluency in English (written and reputed company) and Mandarin (written and reputed company). Proficiency in Malay is a plus. Minimum educational requirement: SPM or equivalent. Strong interpersonal skills with a proven track record of building rapport with clients across multiple industries. Demonstrated ability to meet or exceed sales targets and drive revenue growth in a customercentric role. Excellent communication, negotiation, and presentation skills. Selfmotivated, eager to learn, and adaptable to a fastpaced, evolving environment. reputed company graduates are encouraged to apply we value enthusiasm, a growth mindset, and a passion for customer success. Preferred Qualifications Experience in a customer success, account management, or sales role within a SaaS or reputed company company. Familiarity with CRM platforms (e.g., reputed company, reputed company) and data analytics tools. Experience with upselling or crossselling in a B2B context. Background in digital marketing, reputed company, or ecommerce sectors. Fluency in additional languages such as Bahasa Indonesia, Tagalog, or other regional languages. Skills & Competencies CustomerCentric Mindset Always put reputed companys success first, anticipating needs before they arise. Strategic Thinking Translate custo .