Senior Billing & Credit Management Support Analyst

Location: Hung Hom, Kowloon

Employment period: Contract until late May 2027

Applications are now invited to fill the following vacancy in the Customer Operations Department of our Customer Success & Experience Group (CSE). The candidate is required to carry out major duties as follows:

• Maintain the accuracy and integrity of financial records by reconciling and updating the general ledger for a range of transactions, such as posting and clearing payment collections, refunds, bank charges, and other related activities
• Review the customer payment journey and examine the distinct characteristics, behaviors, and preferences of various customer segments to determine the priority for collection activities
• Assist in handling incoming correspondences to ensure prompt and effective responses to customer requests, inquiries, and complaints
• Facilitate effective collaboration and communication between internal stakeholders and external customers to drive ongoing enhancements in service excellence
• Identify system requirements for new initiatives and plan, schedule, organize and conduct system user acceptance tests to achieve and deliver accurate, timely and effective results
• Support data migration activities during ERP transformation, including data validation, reconciliation, and issue investigation, to ensure accuracy and completeness of data being migrated
• Support other ad-hoc duties as assigned

Requirements:

• Diploma holder or above in business administration, data analytics, accounting or related discipline is desirable
• At least 3 years’ relevant working experience
• Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner
• A team player with strong communication and interpersonal skills, customer-oriented, self-motivated and committed
• Good language skills in English and Chinese. Putonghua would be desirable.
• Good computer knowledge in Microsoft Excel, Word, and PowerPoint
• Experience in SAP/Oracle, data analytics and/or system automation are preferable
• Experience of supporting system migration, ERP transformation, testing (SIT/UAT), or data quality initiatives is preferred
• Proficiency in SQL or Python is considered an advantage