Senior Business Analyst - Agentic AI - Hybrid
About the role
As a Senior Business Analyst, you will translate business needs into scalable processes, requirements, and test solutions. You will leverage agentic AI expertise to define AI-enabled workflows, governance controls, and human oversight requirements while collaborating with global stakeholders across North America and Asia Pacific.
Key responsibilities
Define business processes, requirements, governance controls, and operational readiness for technology-enabled and AI-enabled solutions
Analyze agentic AI workflows, including agent behavior, integrations, decision boundaries, and human oversight controls
Partner with product managers, developers, domain experts, and stakeholders to define scalable, testable solutions
Develop and execute test plans to validate business rules, AI agent behavior, integrations, exceptions, and user acceptance criteria
Perform impact, root-cause, and process analyses to mitigate risks and drive continuous improvement
Leverage SQL and data analysis to validate outcomes, troubleshoot issues, and support decision-making
Apply Agile and SDLC practices across requirements, testing, implementation, and post-release support
Promote quality and consistency through coaching, knowledge sharing, and quality reviews
About you
3-5 years of experience in business analysis, systems analysis, product analysis, process analysis, or a related role
Proven experience in business and process analysis, including requirements gathering, user stories, acceptance criteria, process design, and impact analysis
Hands-on experience creating and executing test plans and cases for functional, integration, regression, and user acceptance testing
Proven experience supporting AI-enabled solutions, including agentic AI workflows, governance controls, and human oversight requirements
Working knowledge of Agile methodologies, SDLC, SQL, data analysis, APIs, and system integrations
Strong analytical, problem-solving, communication, and stakeholder management skills
Ability to work independently and collaborate effectively across global, cross-functional, and virtual teams
Strong organizational skills with the ability to manage multiple priorities and deliver high-quality results
Willingness to work a permanent night-shift schedule in Manila