Senior Business Analyst-Airline Disruption and Passenger Welfare Management solutions

Senior Business Analyst – Airline Disruption & Passenger Welfare Management

Location: Onsite – Dubai (5 days/week, relocation required, valid passport mandatory)

About the Role

We are seeking an experienced Senior Business Analyst to lead requirements management for Disruption & Welfare Management solutions at flydubai Airport IT. This role is critical in ensuring seamless passenger handling during flight disruptions, covering accommodation, transportation, meal vouchers, compensation, and customer communications.

You will collaborate closely with Airport Services, Reservations, NCC, Customer Experience, and Finance teams to define, document, and deliver solutions that enhance passenger recovery and welfare management.

Key Responsibilities

• Lead requirements gathering and documentation for disruption & welfare management solutions.
  

• Partner with cross-functional teams (Airport Services, Reservations, NCC, CX, Finance).
  

• Define and deliver capabilities supporting passenger handling during disruptions.
  

• Ensure compliance with airline industry standards and customer experience best practices.
  

Required Skills & Experience

• Experience: 5–8 years (Airline domain mandatory).
  

• Notice Period: Immediate to 30 days (or serving notice).
  

• Strong knowledge of Passenger Service Systems (PSS) and Departure Control Systems (DCS).
  

• Proven experience in designing, implementing, or managing airline disruption management solutions (passenger recovery, welfare management).
  

• Excellent communication skills with minimal mother tongue influence.
  

• Must have a valid passport and willingness to relocate to Dubai.