Senior Business Analyst

Salary: RM 8,500 – RM 11,500 per month

Key Responsibilities

• Gather, analyze, validate, and document business requirements from clients and internal stakeholders.

• Facilitate requirement workshops, business discussions, solution walkthroughs, and stakeholder reviews.

• Translate business requirements into BRD, FRS, user stories, process flows, use cases, business rules, and acceptance criteria.

• Identify requirement gaps, dependencies, edge cases, exception scenarios, operational impacts, and compliance considerations.

• Act as the key liaison between business users, operations, compliance, QA, developers, technical leads, and project stakeholders.

• Perform impact assessments across mobile applications, administrative portals, APIs, wallet systems, integrations, reports, and operational processes.

• Work closely with technical teams to clarify business logic, transaction flows, validation rules, API behaviour, data mapping, and system dependencies.

• Manage requirement changes, assess business and technical impacts, and recommend practical solution options.

• Support QA and business users in test scenario reviews, UAT planning, defect clarification, and requirement validation.

• Drive requirement walkthroughs, stakeholder approval, and sign-off.

• Support business clarification for production issues when required.

• Serve as the functional and domain reference for assigned wallet modules.
  

Must-Have Requirements

• Bachelor’s Degree in Business, Information Technology, Finance, Computer Science, or a related discipline.

• At least 5 years of Business Analyst experience.

• Relevant experience in e-wallets, digital payments, fintech, banking, payment systems, or financial services.

• Experience in system implementation, product enhancement, or client-facing solution delivery.

• Strong understanding of SDLC, Agile delivery, and requirement management.

• Hands-on experience preparing BRD, FRS, user stories, process flows, use cases, and acceptance criteria.

• Ability to understand system flows, transaction lifecycles, API documentation, integration requirements, and functional impacts.

• Strong stakeholder management, communication, facilitation, and documentation skills.

• Strong analytical thinking with the ability to identify gaps, challenge requirements, and recommend practical solutions.

• Able to manage ambiguity, multiple priorities, and cross-functional stakeholders independently.
  

Preferred E-Wallet Domain Experience

Candidates should have hands-on experience in one or more of the following areas:

• Customer onboarding, KYC, or eKYC

• Wallet account lifecycle and customer profile management

• Wallet top-up, payment, transfer, withdrawal, or refund

• Wallet balance, transaction history, or ledger flow

• QR payment or merchant payment

• Transaction limits, velocity controls, or wallet security

• Device binding, authentication, cooling-off periods, or account controls

• Fraud prevention, account blocking, blacklist, or transaction monitoring

• Transaction status, reversal, reconciliation, or exception handling

• Customer app, merchant app, or administrative portal

• API integration, callback, webhook, notification, or error handling

• Compliance, audit trail, or regulatory requirements

Experience across all areas is not required.

Tools and Technical Exposure

Familiarity with the following will be an added advantage:

• Jira, Confluence, ClickUp, or similar project and documentation tools

• Draw.io, Lucidchart, Visio, Miro, or similar diagramming tools

• Swagger, OpenAPI, Postman, or similar API tools

• Basic SQL, system logs, database structures, or transaction logs
  

Good to Have

• Experience with DuitNow QR, wallet transfer, top-up, withdrawal, or merchant payment.

• Experience with wallet balance, ledger, settlement, reconciliation, refund, or reversal flows.

• Experience supporting KYC, AML, fraud prevention, compliance controls, or regulatory changes.

• Experience supporting UAT, production issue investigation, or mobile application enhancements.

• Experience mentoring junior Business Analysts or improving BA documentation standards.
  

Benefits

• 13th-month salary

• Annual salary increment

• Performance bonus

• Fixed allowances, including transport, broadband or mobile, and meal allowances

• Medical claims, including dental and optical benefits

• Group insurance coverage

• Electronic claims submission

• Subsidies for professional examinations and certifications

• Flexible working hours

• Company activities and employee engagement programmes

• Well-stocked office pantry

• Positive and collaborative working environment

• Career development and progression opportunities