Senior Business Analyst

Position: Senior Business Analyst
Location: Costa Rica

We are seeking a Senior Business Analyst to act as a trusted business partner, working closely with business stakeholders, product owners, and development teams to drive and support strategic initiatives across our client’s e-commerce and commercial platforms.

This role requires a senior-level professional who can independently lead requirements discussions, quickly understand complex business needs, and translate them into clear, actionable documentation, while maintaining a high-level understanding of technology without being deeply technical.

What qualifications make you an Aubrant Senior BA?

To excel in this role, you must be able to:

• Lead requirements gathering efforts by working closely with business stakeholders, product owners, and users to understand business needs and priorities.

• Translate complex business requirements into clear, structured documentation, including user stories, functional specifications, and acceptance criteria.

• Serve as a trusted business partner, bridging the gap between business users and development teams to ensure alignment throughout the delivery lifecycle.

• Support the full Software Development Life Cycle (SDLC), from discovery and design through development, testing, and user acceptance testing (UAT).

• Collaborate with cross-functional teams to help shape solutions, provide input on user experience considerations, and support early-stage mockups or wireframes.

• Ensure requirements are clearly defined, understood, and traceable across Jira and Confluence.

• Operate effectively in a fast-paced environment, managing multiple initiatives while adapting quickly to changing business priorities.

Key Responsibilities:

• Independently analyze business needs and translate them into:

• Business and functional requirements

• User stories, Jira tickets, and acceptance criteria

• Functional breakdowns and documentation

• Serve as a primary point of contact between business stakeholders and the offshore development team.

• Partner closely with e-commerce product owners to drive new initiatives and enhancements.

• Provide guidance on how solutions should be structured and presented from a user and business perspective.

• Support and guide initiatives across:

• E-commerce platforms

• Brand and subsidiary websites

• Cornerstone and marketing-related web projects

• Contribute to early-stage solution shaping by:

• Creating or supporting rough mockups or wireframes

• Helping define user interface expectations before development begins

• Support the full SDLC, including:

• Requirements definition

• Design collaboration, creating mock-ups

• Development alignment

• Testing and User Acceptance Testing (UAT)

• Operate effectively in a fast-paced environment with multiple concurrent initiatives.

Qualifications:

• Education: Bachelor's degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).

Experience:

• 6+ years of experience as a Business Analyst or similar role.

• Strong experience leading requirements discussions with business stakeholders.

• Proven ability to independently gather, analyze, and document complex business and functional requirements.

• Extensive experience writing user stories and managing work through Jira.

• Strong understanding of the Software Development Life Cycle (SDLC).

• Agile and Scrum experience working with offshore or distributed development teams.

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to quickly grasp business concepts and guide discussions toward clear outcomes.

Technical Experience

• This role requires strong technical awareness

• High-level understanding of:

• Website and e-commerce platforms

• Backend systems and databases (no SQL querying required)

• Exposure to:

• SAP Hybris (core enterprise / e-commerce system)

• Microsoft Azure (cloud platform)

• .NET and SQL application development

• Strong familiarity with the Microsoft ecosystem:

• Microsoft 365 (Word, Excel, Outlook, Teams)

• Experience using:

• Jira and Confluence for documentation and project tracking

• Tools for mock-ups and prototypes such as Visio

Related Qualifications

• Experience with e-commerce or digital platform environments.

• Familiarity with commercial construction, metal buildings, or industrial solutions.

• Familiarity with visualization or 3D tools.

• Experience supporting multi-brand or subsidiary website initiatives.

• Prior experience in SAP-based environments.

Soft Skills & Communication:

• Strong business partnership and ownership mindset.

• Exceptional verbal and written communication skills

• Confident communicator able to engage senior stakeholders.

• Proactive, self-directed, and comfortable leading discussions.

• Quick learner with strong problem-solving skills.

• Organized, detail-oriented, and able to manage competing priorities.

• Comfortable operating with limited direction while aligning with leadership.

• Comfortable working across time zones and distributed teams

Reporting & Collaboration

• Reports directly to the business lead.

• Dotted-line collaboration with e-commerce product owners.

• Acts as a senior point of contact for business analysis activities.