Senior Business Analyst (BA)

We are looking for an experienced and driven Senior Business Analyst (BA) to join our team working on back-office applications for a systemic bank in Greece. You will focus on the realization, extension, and enhancement of complex back-office workflows, primarily building new applications and expanding software solutions. Acting as the bridge between business stakeholders, operational teams, and engineering squads, you will translate complex business and stakeholder requirements into precise functional specifications.

Responsibilities

• Elicit, analyze, and document comprehensive business requirements, process flows, and functional specifications for new back-office systems and workflow automation
• Author detailed Functional Design Documents (FDD) and Agile User Stories with clear acceptance criteria
• Design and model end-to-end business processes and workflows using industry standards such as BPMN and UML
• Define conceptual data and domain models, conceptual API contracts, data mappings, and integration requirements for backend services
• Create wireframes and collaborate closely with the UX team to shape target designs that meet all functional and business requirements
• Participate actively in Scrum ceremonies (Sprint Planning, Grooming, Dailies, Retrospectives), and serve as the functional anchor for development and QA teams throughout the sprint lifecycle
• Maintain complete requirements traceability from business objectives through to functional specifications
• Take part in risk assessment processes to identify, evaluate, and mitigate potential delivery or functional risks
• Support structured change management processes to handle scope changes and ensure alignment across stakeholders

Requirements

• 7+ years of professional experience as a Business Analyst in complex enterprise environments, with experience in the banking sector considered a strong plus
• Understanding of back-office operations, workflow automation, or complex transaction processing lifecycles
• Understanding of backend logic and implementation principles, including APIs, microservices architecture, and data flows
• Experience in defining conceptual API contracts, system integrations, and data mappings
• Expertise in BPMN and UML modelling, using tools such as Enterprise Architect, Camunda, or Lucidchart
• Proven ability to author high-quality FDDs and User Stories in ticketing tools, preferably Azure DevOps (ADO), along with experience creating wireframes and partnering with UX teams
• Hands-on experience working in Agile Scrum environments
• Familiarity with requirements traceability methodologies
• Experience participating in risk management and structured change management processes
• Excellent analytical, problem-solving, and facilitation skills
• Outstanding verbal and written communication skills in both Greek and English
• Ability to work independently in fast-paced, client-facing environments

Benefits

For your comfortable work:

• Remote and hybrid work opportunities
• Option to work from our centrally located office in Athens
• Corporate laptop provided
• Private health insurance
• Meal vouchers / restaurant tickets
• My Benefit card (264€/year)
• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies
• Diverse multicultural, multi-functional, and multilingual work environment
• Opportunity to contribute to internal and open-source products
• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
• Possibility to create a Personal Development Plan from the first day in the company
• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries
• Certification opportunities
• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities
• Language courses