Senior Business Analyst - Banking (Contact Center & AI)

Job Title: Senior Business Analyst - Banking (Contact Center & AI) Las Vegas, NV (Onsite) Contract Relevant Experience: 10 Years. Skills: Banking Domain with Credit card processing exposure Responsibilities: Requirements Elicitation & Process Mapping: Map current-state ("as-is") contact center and field service workflows, identifying bottlenecks, redundant data entry, and system toggling issues. Design optimized, agent-centric future-state ("to-be") operational processes, leveraging AI assist, …