Senior Business Analyst

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Ciklum is looking for a Senior Business Analyst to join our team in Spain.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, you'll become a part of a cross-functional development team engineering experiences of tomorrow.

The Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders to investigate and define a shared understanding of the business needs. Working within a fast-paced agile environment, the Business Analyst supports a backend team combining strong analytical skills with a sound technical foundation to drive clarity, alignment and value in the delivery of backend solutions.

Responsibilities:

Act as a bridge between technical stakeholders and business users, translating business needs into scalable backend solutions
Apply systems thinking to help stakeholders understand backend system behaviors and integration points
Identify upstream/downstream service dependencies, assessing the wider impact of backend changes across the platform ecosystem
Collaborate across teams to assess the impact of API changes on other systems and services
Work with architects to understand TUI runway and schemas, Business Object Model (BOM), and assist in documentation and sequencing
Analyze and interpret API documentation, endpoint definitions, and JSON structures to ensure accurate and consistent communication of functional needs
Define both functional and non-functional requirements, ensuring completeness and clarity for the delivery team
Define data mappings and service interactions between internal and external systems, ensuring alignment with TUI’s architectural standards
Validate requirements related to authentication, security standards, and API consumption patterns in collaboration with technical teams
Define clear, testable, and traceable technical requirements that enable accurate implementation and QA processes
Use tools such as Postman, Swagger UI, GraphQL playgrounds, or similar to inspect and test APIs as part of the BA process
Translate business and stakeholder needs into user stories with clear acceptance criteria that align with the Definition of Ready (DoR)
Lead refinement ceremonies and actively contribute to other agile ceremonies, working closely with Product Owners and developers, ensuring stories are ready-for development
Promote iterative delivery, MVP thinking, and continuous feedback loops to ensure value-driven development
Collaborate effectively with both the technology and product teams, demonstrating strong teamwork and communication

Requirements:

We are looking for a Business Analyst who brings the following strengths to a backend focused team:

Clear grasp of systems integration patterns, message flows, and dependency management across distributed architectures
Awareness of how backend changes support or affect front-end behavior, omnichannel features, and user experience
Strong understanding of APIs, including consumption patterns, endpoint structure, and lifecycle management
Hands-on experience reviewing and working with RESTful OpenAPI Specification (Swagger) and GraphQL Specification
Familiarity with RFC 7807 (error-handling requirements), JSON Patch, OAuth, and general API security best practices (e.g., OWASP Top 10)
Ability to define data mappings and transformations across systems, including understanding of omnichannel data strategies
Competent in analyzing JSON payloads, testing endpoints using tools like Postman or Swagger UI, and validating expected vs. actual responses
Strong problem-solving mindset and ability to simplify complex technical concepts for non-technical stakeholders
Commercially aware and customer-focused, always seeking value in backend improvements.
Skilled in facilitating requirements workshops, conducting gap analysis, process mapping, and capturing functional specifications
Experience creating user stories and acceptance criteria in an agile environment
Familiarity with modeling techniques such as sequence diagrams, BPMN, or UML
Basic knowledge of JIRA and Confluence for backlog and documentation management

What’s in it for you?

Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays
Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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