Senior Business Analyst (Coffee platform)
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Summary
Senior Business Analyst on the global Support team for Louis Dreyfus Company's coffee platform: gathers and documents business requirements, writes functional specs with dev teams, acts as escalation contact for support issues, triages incidents, and guides testing and process improvement. Requires SQL/API knowledge and trading or financial systems experience; hybrid role in São Paulo.
- Support: Part of the global Support team that is required to provide Support expertise on complex functional topics. Act as the escalation contact to regional Support teams within the same time-zone and liaise with them when required to resolve user reported functional issues;
- For issues requiring development changes, categorize them based on impact/urgency and re-assign to respective development teams, while at the same time identify suitable workarounds that can be done in the application to unblock users;
- Requirements Management: requirements gathering, understanding and documentation of business requirements;
- Functional and technical Specifications: Review and finalize functional specifications. Refine with Dev team;
- Testing: Provide guidance and support the regional and global business during the test campaigns;
- Process Improvement: Identification of process gaps and providing improvement plans to the Build and Run processes.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field;
- Strong technical or operational experience in financial or trading systems and a successful history of project plan completion;
- Experience analyzing, implementing, and supporting enterprise business systems;
- Experience in participating in cross-functional project teams’ environment; ability to perform in various roles from individual contributor to a leadership role; ability to contribute to planning, organization and managing of project teams using a structured delivery methodology;
- Experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment;
- Business analysis, story writing, backlog management;
- Incident analysis and incident management;
- Enhanced query with SQL;
- Understanding of basic (API) data integration and database (SQL) concepts;
- Excellent written and oral communication skills in English.
- Availability to work in a hybrid model (4x1) in São Paulo, SP;
- As this position involves interaction with international stakeholders, we kindly ask that the resume be submitted in English.
