Senior Business Analyst - ECM

Job description:

Role & responsibilities:

- Provide technico-functional support for ECM applications, resolving user requests, incidents, and functional issues.

- Manage and support OpenText xECM / Content Server and other ECM applications within the portfolio.

- Analyze business requirements and recommend configuration, parametrization, and process improvements.

- Monitor application health, performance, security, user access, certificates, and other operational activities.

- Manage and execute document migration activities, including planning, validation, testing, and coordination.

- Prepare and maintain AMS KPIs, reports, and dashboards to track application performance and support effectiveness.

- Define, improve, and maintain AMS processes, SOPs, and technical/functional documentation.

- Coordinate IDP (Intelligent Document Processing) activities with business users, technical teams, vendors, and offshore partners.

- Manage roles, authorizations, user access, and security-related activities across ECM applications.

- Identify opportunities to improve application quality, performance, stability, and user experience.

- Coordinate with internal stakeholders and external AMS partners for issue resolution, enhancements, and project activities.

- Support new business requirements and ensure successful implementation across the ECM application landscape.

Preferred candidate profile:

- 8+ years of experience in ECM / Business Analysis / AMS.

- Strong hands-on experience with OpenText xECM / Content Server.

- Experience in document migration, application support, and monitoring.

- Good understanding of IDP, user access, security, and AMS processes.

- Strong analytical, problem-solving, and stakeholder management skills.