Senior Business Analyst.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP
Summary
Senior Business Analyst gathers requirements, analyzes user needs, and drives process improvements to enhance customer experience and operational efficiency.
Collaborate with stakeholders to gather detailed requirements.
Analyze user needs and translate them into functional specifications.
Ensure alignment with business objectives and user expectations.
Document expected outcomes and acceptance criteria.
Lead process excellence initiatives and strategic business improvement projects
Drive process optimization, cost reduction, customer experience, and operational excellence
Engage with stakeholders, project teams, and end users.
Flexibility and adaptability are essential to address evolving requirements.
Drive process changes and leverage analytics for deeper insights.
Work closely with the Head of the contact centre and subject matter experts.
Engage actual end users during UAT to validate solutions.
Evaluate QA results and ensure product quality.