Senior Business Analyst (eLearning Domain)

Job Description:

• Strong experience gathering and analyzing business requirements via:
• Stakeholder interviews, Document review, Process walkthroughs
• Ability to write clear, INVEST-compliant user stories:
• Follows format: As a [user], I want [feature] so that [benefit]”
• Proficient in defining acceptance criteria using positive/negative flows
• Experience creating BRDs and FRDs using structured templates
• Skilled in documenting as-is / to-be processes (BPMN, flowcharts)
• Hands-on experience with JIRA or similar backlog tools:
• Managing epics, stories, tasks, and sprint boards
• Participates confidently in Agile ceremonies:
• Sprint planning, backlog grooming, daily standups, retrospectives
• Strong communication skills with both business and tech stakeholders
• Supports UAT preparation, test case mapping, and defect triage
• Experience working with payment gateway features (e.g., subscriptions, transactions)
• Exposure to learning platforms or LMS-based ecosystems
• Understanding of AppCues or other in-app guidance tools
• Familiarity with wireframing tools (e.g., Figma, Balsamiq, Lucidchart)
• Ability to write tracking specs or requirements for Google Analytics / Mixpanel
• Exposure to impact analysis and change management best practices
• Hands-on involvement in UAT coordination with internal or external users
• Capable of creating data mapping sheets between frontend, backend, and third-party systems (CRM, DB, etc.)