Senior Business Analyst
We are seeking an experienced Senior Business Analyst with a strong background in digital transformation projects, specifically in eCommerce and Content Management Systems (CMS). This role will involve working closely with cross-functional teams to deliver high-impact projects that drive business growth and digital innovation. The ideal candidate will have a proven track record in gathering and analyzing business requirements, defining solutions, and ensuring successful project delivery in dynamic and evolving environments.
Responsibilities
- Lead the analysis and documentation of business requirements for digital transformation projects, with a focus on eCommerce platforms or CMS solutions
- Collaborate with key stakeholders, including internal teams, clients, and vendors, to understand business objectives and translate them into functional and technical specifications
- Conduct detailed process mapping, gap analysis, and solution design to enhance digital workflows, customer journeys, and business operations
- Ensure alignment between business goals and technology solutions by working closely with Solution Architects, developers, UX designers, project managers, and product owners
- Analyze and document existing systems, processes, and data flows, identifying opportunities for improvement or automation
- Drive the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum environment
- Support and help shape the roadmap of digital transformation initiatives, ensuring scalability, performance, and user experience are optimized
- Perform risk assessments and clearly communicate the potential impact of changes to stakeholders
- Facilitate workshops, presentations, and meetings to gather feedback, align on project goals, and provide ongoing updates
- Contribute to testing phases, ensuring business requirements are met through comprehensive User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
- Bachelor's degree in Business, IT, Computer Science, or a related field (Master's degree is a plus)
- A minimum of 3 years of experience as a Business Analyst with a focus on digital transformation projects
- Strong experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
- Familiarity with CMS tools, including Contentful, Contentstack, WordPress, or similar
- Proven ability to lead requirements gathering for complex systems and create clear, actionable specifications
- Solid understanding of Agile or Scrum methodologies, with experience working in an Agile project environment
- Strong data analysis skills, with the ability to translate data into insights that support business decisions
- Proficiency in business process modeling, BPMN, and workflow diagrams
- Excellent communication and stakeholder management skills
- Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
- Strong problem-solving skills and the ability to thrive in fast-paced environments
- Good English proficiency (B2 level or higher), with experience in direct communication with customers
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn