Senior Business Analyst

JOB DESCRIPTION

Job Title: Senior Business Analyst, SAP CoE SD

Contract -Longterm

Skills and Competencies

Minimum 7 years of hands-on experience in SAP S/4 HANA SD module including configuration, customization and enhancement.

Strong functional expertise of order-to-cash business processes with cross functional integration knowledge and Customer Billing, Credit Management.

Experience with global SAP implementations including regions such as US, EMEA, APAC, and LATAM.

Experience in SAP integrations (inbound/outbound) with Salesforce (SFDC)

Expertise in SAP SD integration with Vertex or similar tax solutions for tax determination and calculation.

Practical experience in designing, customizing, and troubleshooting Global Invoice Templates, including form building using tools like Adobe Forms or SmartForms.

Preferred: Knowledge of ABAP and debugging skills; experience in developing and conducting end-user training.

Collaborative & Independent Working Style: Proven ability to work independently in fast-paced, dynamic environments while effectively collaborating with business stakeholders, technical teams, and external consulting partners in a global matrix structure.

Project & Team Leadership: Strong project and team management skills with experience leading small to medium initiatives, managing competing priorities, and consistently meeting tight deadlines under pressure.

Analytical & Solution-Oriented Approach: Excellent problem-solving and analytical abilities to diagnose complex issues, implement effective solutions, and drive continuous system improvements with minimal supervision.

Effective Communication & Training: Exceptional communication skills with the ability to translate complex technical concepts into business-friendly language, backed by strong documentation expertise and experience in delivering end-user training across global teams.

Education

Bachelor’s degree in a relevant field (e.g., Information Systems, Business Administration, or related discipline).

Responsibilities

Support SAP Finance and SD Functions: Provide end-to-end support for SAP Finance and S/4HANA SD modules, including troubleshooting, configuration, maintenance, and enhancements to meet business needs.

Business Process Analysis & Solutioning: Conduct detailed analysis of complex business requirements, translate them into system solutions, and identify opportunities for process improvements and system enhancements.

Configuration & Customization: Perform hands-on configuration and customization of SAP S/4HANA SD module; design, structure, and implement solutions aligned with internal standards and business objectives.

Workshops & Requirement Gathering: Facilitate workshops and collaborate with business stakeholders to gather and validate business requirements, ensuring accurate documentation and mapping to system functionalities.

Functional Documentation & Testing: Create and maintain functional design documents, test cases, and test results; support full-cycle testing activities and address any identified issues or gaps.

Reporting & Query Development: Support reporting and data needs by defining specifications, coordinating report/query development, conducting testing, and ensuring data integrity.

Training & User Support: Train, coach, and mentor SAP Super Users, Business Process Owners, and Leads; provide guidance to junior staff on user issues and project-related activities.

Incident & Request Resolution: Resolve service request tickets in line with SLAs and act as a liaison between the business and technical teams for issue analysis and resolution.

Deployment & Post-Production Support: Support the deployment of production applications, manage post-go-live activities, and contribute to successful cutovers and system transitions.

Project & Upgrade Participation: Actively participate in system upgrades, enhancements, and project implementations as required, including scoping, estimation, and application support.