Senior Business Analyst

Responsibilities

• Gather and analyze business requirements from healthcare users and stakeholders.

• Collaborate with business users to understand, document, validate functional requirements and support UAT with user feedback sessions.

• Facilitate discussions to identify, consolidate, and improve business processes and workflows.

• Prepare clear and comprehensive functional documentation, including requirements specifications, process flows, data requirements, and user manuals.

• Translate business objectives and operational needs into effective IT solutions.

• Utilize requirements management, project management, and defect tracking tools efficiently.

• Prioritize tasks and manage work plans to ensure project milestones and deadlines are achieved.

• Support the Operations team to ensure service delivery meets agreed Service Level Agreements (SLAs).

• Provide recommendations and insights for risk assessment, business process improvement, and technology solutions.

Qualifications

• Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, Accounting Information Systems, or a related field.

• Experience with Insurance Systems, Hospital Information Systems (HIS), either as a user or support personnel, especially in areas such as Accounting, Billing, Inventory, or related modules, will be an advantage.

• Strong verbal and written communication skills, with the ability to interact effectively with both business and technical stakeholders.

• Good analytical thinking and problem-solving skills.

• Ability to work independently while also contributing effectively within a team environment.

• Experience in requirements gathering, business analysis, process improvement, or system implementation projects is preferred.