Senior Business Analyst - IT
DCH Auriga (Hong Kong) Limited (former company name LF Asia), a member of Dah Chong Hong Holdings, is an Asian-based integrated market management provider specializing in healthcare. We partner with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, OTC products for more than 500 brands into hospitals, pharmacies and specialty stores across Asia.
About the role
We are seeking an experienced, hands-on Senior Business Analyst / Assistant Manager – IT to bridge business needs and technology solutions.
You will work closely with business users, IT teams, vendors and external partners to understand operational challenges, analyse end-to-end business processes and system integrations, and develop practical solutions. You will also drive IT projects from requirements gathering through implementation and handover.
The ideal candidate is a strong listener and analytical problem-solver with proven experience in business analysis, EDI/B2B integration, project delivery and stakeholder management, supported by a strong sense of ownership and accountability.
Key responsibilities
Engage with business users to understand their needs, operational challenges and underlying pain points.
Analyse business processes, system workflows and data flows to identify gaps and improvement opportunities.
Translate business needs into clear functional requirements, solution designs and integration specifications.
Prepare solution proposals, presentation decks, process flow diagrams, functional specifications and management presentations.
Prepare and review EDI mappings and interface specifications, covering data mapping, transformation rules and validation requirements.
Coordinate with business users, IT teams, vendors and external business partners throughout the project lifecycle.
Present proposed solutions, recommendations and project updates to stakeholders at different organisational levels, including management.
Analyse system and transactional data, using relational database knowledge and SQL where applicable to support troubleshooting.
Maintain appropriate project governance, documentation and change management, and ensure a smooth handover to ongoing support teams.
Proactively identify opportunities for process improvement, automation and system enhancement.
Requirements
A degree in Information Technology, Computer Science, Information Systems, Business Information Systems or a related discipline.
At least five years of relevant experience in business analysis, system analysis, IT project management or a related role.
Candidates with more experience will be considered for the Assistant Manager – IT position.
Strong analytical skills, with the ability to understand business processes, system workflows and data flows.
Excellent listening, communication, documentation and presentation skills.
Demonstrated ability to translate business pain points into practical technology solutions.
Experience managing IT or system implementation projects from requirements gathering through go-live.
Hands-on experience in EDI/B2B integration, data mapping and integration specification preparation.
A good understanding of relational database structures.
A self-motivated, proactive approach, with a strong sense of responsibility, accountability and ownership.
Preferred experience and skills
Knowledge of distribution, supply chain or logistics business processes is highly preferred.
SQL knowledge is preferred.
Experience with ERP, WMS or OMS platforms is an advantage.
Familiarity with APIs, XML/JSON, flat files and FTP/SFTP integration is an advantage.
All information received will be treated in strict confidence and will be used exclusively for recruitment-related purposes. Applicants who do not receive a response within eight weeks from the date of submission may consider their application unsuccessful for the position concerned. All personal data collected will be retained for a period of six months.