Senior Business Analyst (Level 3)

Role Overview

The Ministry is seeking Senior Business Analysts to join a cross-functional project team working alongside solution vendors and internal stakeholders. The role focuses on digital product delivery, user experience design, agile delivery, and business analysis leadership within complex enterprise environments.

Key Responsibilities

Agile Product & Delivery Leadership

• Work in a hybrid Agile environment (Scrum + Waterfall)
  
• Support end-to-end product delivery from discovery to release
  
• Define product vision, roadmap, and delivery strategy
  
• Prioritize and manage product backlog and feature planning
  
• Decide and support release/shipping timelines
  

Business Analysis & Requirements Management

• Gather, analyze, and document business and user requirements
  
• Translate business needs into:
  
• User stories
  
• Epics and themes
  
• Functional & non-functional requirements
  
• Support solution design and functional specifications
  
• Manage risks, issues, and interdependencies
  

UX / Digital Experience Design

• Lead and guide user-centered digital design initiatives
  
• Develop:
  
• User journeys
  
• Personas
  
• Wireframes and prototypes
  
• Content flows and navigation structures
  
• Collaborate with designers and vendors to ensure simple, accessible, user-friendly experiences
  
• Identify and resolve UX limitations and usability issues
  

Research, Analytics & Continuous Improvement

• Conduct user research using:
  
• Interviews
  
• Analytics
  
• Testing and feedback loops
  
• Translate insights into design improvements and feature enhancements
  
• Evaluate product performance using KPIs and metrics dashboards
  

Accessibility & Standards Compliance

• Ensure compliance with:
  
• WCAG 2.0 / 2.1 Level A & AA
  
• Ontario Digital Service Standards
  
• Promote accessible, responsive, mobile-first design practices
  

Stakeholder Engagement & Communication

• Lead stakeholder consultations to define business needs
  
• Present recommendations, options, and design strategies
  
• Prepare:
  
• Executive summaries
  
• Slide decks
  
• Project status reports
  
• Collaborate with vendors, developers, and leadership teams
  

Testing & Quality Support

• Support development and QA teams with:
  
• Test strategies and test cases
  
• UAT planning
  
• Defect tracking and resolution
  
• Ensure quality assurance across digital solutions
  

Requirements

Required Skills & Experience

Technical Skills

• 6+ years Business Analysis experience (complex digital environments)
  
• Strong UX/design experience for digital solutions
  
• Agile (Scrum) delivery experience (Scrum Master preferred)
  
• Tools: JIRA, Azure DevOps, Confluence, MIRO, Trello
  
• Microsoft Office 365, Teams, Zoom, Slack, Google Drive
  
• Basic knowledge of Microsoft Azure
  
• Experience with design tools (Photoshop, Illustrator, InVision, Balsamiq)
  
• Understanding of:
  
• Information architecture
  
• Interaction design
  
• Responsive/mobile-first design
  
• Accessibility standards (WCAG 2.1 AA)
  

People Skills

• Strong communication and stakeholder management
  
• Ability to work independently and in cross-functional teams
  
• Excellent facilitation and presentation skills
  
• Strong collaboration and negotiation abilities
  
• Leadership in guiding UX and product decisions
  

Analytical & Problem-Solving Skills

• Strong design thinking and user-centric mindset
  
• Ability to translate business goals into digital solutions
  
• Strong research and analytical capabilities
  
• Skilled in prioritization and decision-making
  
• Ability to manage competing requirements and change requests
  
• Attention to detail with creative problem-solving
  

Key Deliverables

• Product vision and roadmap (short, mid, long term)
  
• Product strategy and value propositions
  
• User stories, epics, backlog items
  
• Functional and non-functional requirements
  
• Test plans and UAT strategies
  
• UX artifacts (personas, journeys, wireframes, prototypes)
  
• KPI dashboards and success metrics
  
• Risk logs and mitigation strategies
  
• Executive reports and presentations
  
• Continuous product improvement releases
  

Additional Responsibilities

• Support development and QA teams during delivery cycles
  
• Manage defect logs and issue resolution
  
• Ensure documentation in shared repositories
  
• Identify risks and coordinate interdependencies
  
• Support integration and user acceptance testing
  
• Provide ongoing end-user support insights
  

Must-Have Requirements

• 6+ years Business Analyst experience
  
• Strong experience in UX/digital product design
  
• Agile (Scrum) delivery experience
  
• Experience with backlog management tools (JIRA / Azure DevOps)
  
• Familiarity with Azure cloud platform
  
• Strong knowledge of accessibility (WCAG 2.1 AA)
  
• Experience working in cross-functional vendor environments