Senior Business Analyst - Mainframe

Work Setup: Remote (Philippines-based)
Experience Level: Senior (7+ years)
Shift: Meaningful Overlap with PST (US Pacific) Business Hours / Night Shift

What You'll Do

As a Senior Business Analyst, you will:

• Elicit, analyze, challenge, document, and validate business requirements, user stories, acceptance criteria, functional specifications, and process flows for enterprise and reservation systems.

• Manage project and enhancement intake by defining business outcomes, estimating complexity, identifying dependencies, and preparing work for prioritization and backlog readiness.

• Analyze business processes, system impacts, operational metrics, and data to support informed decision-making through dashboards, trend analysis, KPI reporting, and risk identification.

• Serve as the primary liaison between Business Stakeholders, Product Management, Engineering, Quality Assurance, Architecture, Operations, and Support teams.

• Prepare executive-ready project updates, decision papers, solution recommendations, and trade-off analyses tailored for both business and technical audiences.

• Facilitate Agile ceremonies, remove delivery impediments, monitor sprint metrics, and promote Agile best practices while maintaining ownership of requirements quality and delivery readiness.

• Act as a technical liaison across mainframe systems, legacy integrations, and enterprise interfaces by assessing system impacts and identifying practical solution options.

Qualifications

Must Have

• Availability to work with meaningful overlap during PST (US Pacific) business hours.

• At least 7 years of progressive experience in Business Analysis, Product Analysis, Systems Analysis, or software delivery within complex enterprise environments.

• Minimum 5 years of hands-on experience eliciting, documenting, and validating:

  • Business requirements

  • User stories

  • Acceptance criteria

  • Functional specifications

  • Process flows

• Proven experience managing:

  • Project intake

  • Backlog readiness

  • Prioritization support

  • Dependency analysis

  • User Acceptance Testing (UAT) coordination

  • Stakeholder alignment

• Experience working across both Scrum and Waterfall delivery methodologies, including:

  • Jira story creation

  • Agile facilitation

  • Sprint ceremonies

  • Backlog refinement

• Required experience working within mainframe environments, including exposure to:

  • COBOL

  • VSAM

  • DB2

  • CICS

  • Legacy integrations

  • Enterprise interfaces

• Advanced ability to translate ambiguous business needs into clear, testable, traceable requirements and actionable recommendations.

Strong Advantage

• Experience supporting cloud modernization initiatives involving migration or integration with legacy mainframe platforms.

• Strong facilitation, stakeholder management, executive communication, and meeting leadership skills.

• Experience with:

  • Current-state and future-state process mapping

  • Gap analysis

  • Root cause analysis

• Data analysis and reporting experience using Power BI, SQL, or similar tools.

Nice to Have

• Agile certifications such as:

  • Certified ScrumMaster (CSM)

  • Professional Scrum Master (PSM)

  • SAFe Certification

• Previous experience within the travel, hospitality, or reservation platform industry.

Tools & Technologies

Experience with any of the following is a strong advantage (experience with all is not required):

• COBOL

• VSAM

• DB2

• CICS

• Jira

• Confluence

• Power BI

• SQL

• Microsoft Visio

• Lucidchart

Why Join Us?

• Work as an embedded team member supporting a major enterprise cruise-line client on high-impact reservation platform initiatives.

• Own the translation of complex business requirements into clear, testable deliverables that drive successful technology delivery.

• Collaborate closely with Product, Engineering, Architecture, and executive stakeholders across multiple business units and brands.

• Enjoy a remote, full-time contract opportunity for Philippines-based professionals.