Senior Business Analyst
Summary
Senior Business Analyst at MUFG Pension & Market Services investigates and resolves complex insurance queries, designs product enhancements, and ensures compliance with fund business rules and regulations.
Overview
MUFG is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, MUFG has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
The purpose of the role is to provide high levels of technical expertise to, investigate, analyse and resolve detailed and complex insurance enquires to ensure a superior client experience. This includes analysis on key insurance products, business requirements, product development through migrations and enhancements.
Accountabilities and main responsibilities
Strategic Focus
- Provide high levels of technical expertise to, investigate, analyse and resolve detailed and
- complex insurance enquires to ensure a superior client experience.
- Complete task allocated by the lead analyst to prevent, early detect and resolve complex
- data/product related to issues.
- Design, develop and execute plans to ensure the quality of products are maintained to the
- satisfaction of our clients as per each Fund business rules and insurance product designs.
- Support the lead analyst with coaching and guidance to ensure business objectives are
- met.
- Lead investigations and design effort on projects / enhancements
- Lead & drive business improvements in line with the Quality Framework
- Participate in problem solving and collaboration and maintain healthy group dynamics.
- Support, enhance and maintain standard practices & methodology within the team.
- Take action to lead & build relationships between areas, teams, departments, units and/or
- organisations internally and externally to support the achievement of the team and
- business goals.
- Promote a culture of high performance and continuous improvement that values learning
- and a commitment to quality in line with Link’s core values.
- Identify and implement applicable investigatory and rectification techniques.
Operational Management
- Work with Funds, internal / external auditors in delivering components of audits assigned
- by the manager.
- Complete task allocated by the lead analyst to prevent, early detect and resolve complex
- data/product related to issues.
- Work closely with the resources within the IT area and deliver cost effective solutions that
- meet client requirement.
- Work directly with peers to ensure all insurance enquiries are managed in line with SLA’s
- and each Fund Insurance business rules.
- Provide advice, guidance and support through analysis to manage and resolving complex
- insurance queries.
- Assist in projects to review and attend Insurance related functional specs, fund Insurance
- related changes, new fund Insurance related transitions.
Governance & Risk
- Promote a culture of risk awareness and proactive identification of potential issues.
- Ensure adherence and compliance with all legislative, financial, policy, procedural and
- quality requirements including work health and safety issues.
- Assist in projects to review and attend Insurance related functional specs, fund Insurance
- related changes, new fund Insurance related transitions.
- Maintain all work meeting GS007 standards including completion of assigned quality
- assurance testing and follow ups.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time
based on business needs.
Experience & Personal Attributes
- Developed organisation and planning skills with the ability to deal with demanding
- workloads prioritise and meet strict deadlines.
- Excellent written and verbal communication skills.
- Ability to articulate issues surrounding business, operational and technical risk
- management.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail, time management and organizational skills.
- Commercial, risk aware and outcomes focused.
- Ability to deal with ambiguity, change in role direction and focus when required to support
- the business need; and
- Strong insurance and Superannuation product knowledge
- Thorough knowledge of best practice administration processes and procedures.
- Tertiary qualifications in IT, Business, or a related discipline.
- Strong Business Analysis experience; and
- Superannuation insurance knowledge
Why Join MUFG?
- Join a global financial institution with a strong reputation and long-term growth strategy.
- Lead meaningful remediation and transformation initiatives that improve customer outcomes.
- Work alongside highly experienced professionals in a collaborative and supportive environment.
- Drive operational excellence and make a genuine impact across a complex business.
- Access ongoing career development and leadership opportunities within a global organisation.
If you're a strategic Business Analysis leader who enjoys solving complex challenges, driving continuous improvement, and leading high-performing teams, we'd love to hear from you.