Senior Business Analyst
About the role
The Senior Business Analyst is responsible for leading the analysis and improvement of complex end-to-end business processes and translating business needs into practical process and technology solutions. The role works closely with the Product Owner, business stakeholders, Technology teams and external solution providers to identify business problems, redesign processes, define requirements and support successful implementation. The Senior Business Analyst is expected to operate independently, facilitate cross-functional discussions, constructively challenge requirements and provide guidance to less-experienced Business Analysts.
Key responsibilities
Lead discovery and analysis of complex end-to-end business processes
Document current-state (AS-IS) processes and design future-state (TO-BE) processes
Identify bottlenecks, duplicated activities, manual processes, control gaps and improvement opportunities
Analyse root causes rather than simply documenting reported business problems
Recommend process simplification, standardisation, automation and digitalisation opportunities
Facilitate process-design workshops involving multiple business functions
Lead requirements elicitation involving business users, management and Technology teams
Translate business objectives and operational problems into clear business and functional requirements
Work closely with the Product Owner to translate product priorities into actionable requirements
Independently facilitate workshops with operational teams, functional managers and senior stakeholder
Job Requirements
Bachelor's Degree in Business, Information Systems, Computer Science, Engineering or any other related discipline
Minimum 8 years of relevant experience in Business Analysis, Business Process Analysis, digital transformation or enterprise-system implementation
Strong experience independently analysing and redesigning complex end-to-end business processes
Demonstrated experience leading cross-functional requirements and process workshops
Strong requirements elicitation, analysis and documentation skills
Experience working on technology implementation projects through requirements, testing and implementation
Strong stakeholder-management and facilitation skills
Ability to communicate effectively with both technical and non-technical stakeholders