Senior Business Analyst – Public Safety Systems

SENIOR BUSINESS ANALYST – PUBLIC SAFETY SYSTEMS

Contract | Onsite – Towson, Maryland area | Anticipated start December 2026 | ~2,080 hours (approx. 12 months)

About the role
ANGARAI is seeking a hands-on Senior Business Analyst to support a government client's Public Safety technology portfolio. The first assignment supports the replacement of a core public safety system. Business requirements have already been captured; you will validate and refine them with stakeholders and subject-matter experts, support solution evaluation and vendor activities, and drive the implementation through testing, go-live and post-production support. After this project you will support other Public Safety systems (Police, Fire, 911, Corrections) and agency business-process improvement.

What you will do

• Develop functional and non-functional system requirements from documented business requirements
• Work with development staff and vendors on prototype designs for medium- to large-risk projects
• Write detailed unit/system test scripts; facilitate User Acceptance Testing (UAT)
• Analyse existing business processes and data flows; produce system designs, delivery roadmaps and integration designs
• Capture, consolidate and communicate information from SMEs; translate requirements into precise design documents
• Support internal/external integrations — design, testing, troubleshooting
• Gather and document requirements for change requests (break/fix) after go-live
• Provide metrics on reporting, system performance and process control
• Participate in or conduct user training

Minimum qualifications (all required — please address each directly in your resume)

• Bachelor's degree in Business, Computer Science or a related field and 5+ years in systems analysis, change-management analysis, project management, program analysis or a closely related field
• Demonstrated experience implementing public safety systems (e.g., Jail Management, CAD/RMS, courts, corrections, 911) AND supporting the system post-production as the primary technical resource
• Knowledge of planning, developing, implementing and maintaining computer information systems
• Skill in analysing business operations and administrative processes for automation
• Ability to assess feasibility/suitability of IT projects; strong working relationships; precise technical documentation
• Proven ability to produce business requirements, functional specifications, test plans and test scripts for varied audiences
• Excellent oral and written communication with clients and vendors; strong analytical and problem-solving skills; outstanding business-process fluency
• Team player; maintains security and confidentiality of sensitive data

Preferred

• Experience working for or inside a government entity
• 5+ years on Public Safety projects

Work location and conditions

• This is an onsite position based in the Towson, Maryland area. Fully remote or out-of-state employment is not available. Please apply only if you can work onsite in Towson on a regular weekly basis.
• Available to start December 2026 and commit to the full assignment
• A comprehensive criminal background check is required and must be cleared before the assignment is awarded; please be ready to begin it early. A client-issued badge must be worn onsite.
• Must be legally authorized to work in the United States.

What to provide with your application

• Current resume addressing each minimum qualification
• Two professional references (name, role, organisation, phone) from engagements where you performed similar work
• Written confirmation of your availability to start in December 2026 and to work onsite in Towson
• Answers to the short screening questionnaire in the application form

If you apply through a job board, you will receive the screening questionnaire by email.

ANGARAI is an MDOT MBE, HUBZone-certified Maryland firm. Equal Opportunity Employer.