Senior Business Analyst

• Lead business and functional requirements gathering for Trade Single Window and Customs Risk Management solutions
  
• Translate complex regulatory and operational needs into clear BRDs, BRS, user stories, and acceptance criteria
  
• Model AS-IS and TO-BE business processes using BPMN/UML to support process optimization and system design
  
• Act as Product Owner or proxy, managing backlogs, prioritization, and stakeholder alignment in agile environments
  
• Facilitate workshops, requirement walkthroughs, UAT, and solution validation with internal and external stakeholders
  
• Ensure end-to-end traceability of requirements across design, testing, and deployment phases
  
• Support continuous improvement initiatives, identifying automation and optimization opportunities
  
• Mentor junior analysts and promote best practices in business analysis and documentation
  

Requirements

Requirements

• 8+ years of experience as a Senior Business Analyst, preferably within customs, trade facilitation, or government digital systems
  
• Strong understanding of global trade and customs processes (import/export, risk management, valuation, classification, post-clearance audit)
  
• Familiarity with international standards such as WCO Data Model, UN/CEFACT, WTO TFA, UNESCAP frameworks
  
• Experience working in Agile or hybrid delivery environments, including Product Owner responsibilities
  
• Proficiency with business process modeling and requirements tools (e.g., Visio, Miro, Draw.io)
  
• Excellent stakeholder management, communication, and analytical skills
  
• Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field
  
• English proficiency required; Arabic is a strong advantage