Senior Business Analyst - Salesforce

Salary: $800-$900/day + Super

Senior Business Analyst - Salesforce 360
Start Date: 24th August
Duration: 10 Weeks
Rate: $800 - $900 / day + Super
Hybrid: 2-3 days in office

This role will be an immediate joiner to a large scale S360 implementation project for one of Australia's leading education institutes. Short term contract needing someone to deliver functional and business documentation, map data and provide analysis.


Overview

• Experienced Technical BA - Knowledge of CRM and Data Systems, with recent Australian experience
• Requirements to delivery: elicitation, business and functional documentation, data mapping, gap and impact analysis — specs a development team can build from
• Data migration and quality: legacy-to-cloud migrations at high volume, with ownership of profiling, lineage, validation and reconciliation frameworks
• Reporting and analytics delivery: hands-on build of executive-level dashboards and automated data quality monitoring, translating complex data into decision-ready insight
• Integration and AI: Proficient in testing integration and CRM
• UAT and Testing: Able to support test case creation, functional testing and run UAT with the business

Experience

• Demonstrated experience as a Technical Business Analyst with recent Australian experience delivering CRM, customer data and digital transformation projects.
• Strong experience working with Salesforce Customer 360, including CRM processes, customer data management, integrations and supporting end-to-end solution delivery.
• Proven ability to elicit, analyse and document business and functional requirements, producing high-quality artefacts including business requirements, functional specifications, user stories, process maps and acceptance criteria for development teams.
• Extensive experience performing data mapping, gap analysis, impact assessments and defining business rules to support system implementations and enhancements.
• Hands-on experience delivering large-scale data migration projects, including data profiling, data lineage, cleansing, validation, reconciliation and ensuring data quality throughout legacy-to-cloud migrations.
• Experience developing executive reporting, dashboards and analytics, translating complex data into meaningful insights and implementing automated data quality monitoring.
• Strong understanding of system integration, including API and CRM integrations, with experience supporting integration testing and validating end-to-end business processes.
• Exposure to AI-enabled CRM capabilities and emerging technologies, with the ability to assess business impacts and support implementation initiatives.
• Experience planning and executing User Acceptance Testing (UAT), including creating test cases, coordinating business users, managing defect resolution and supporting successful solution deployment.
• Excellent stakeholder engagement skills, with the ability to work collaboratively with business leaders, developers, solution architects and vendors to deliver business outcomes.
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

MUST HAVE'S

• Immediately available or 1 week notice
• Australian Citizen / full work rights
• Ability to work in officer 2/3 days per week