Senior Business Analyst
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Summary
Senior Business Analyst at SupplyLogic acts as the liaison between customers and their data, converting client files from various formats into standard workflow outputs, verifying their accuracy, and coordinating with project managers, account specialists, and clients. Day to day is data file conversion/QA, client communication, and product enhancement recommendations.
JOB SUMMARY:
The Senior Business Analyst acts as the liaison between customers and their data to engineer better workflows from project inception to delivery.
ESSENTIAL FUNCTIONS:
- Reads external files from clients in various data formats.
- Helps ensure files are converted in the system utilizing multiple data applications to workflow standard output file formats.
- Verifies converted files to ensure the completeness and accuracy of the information.
- Collaborate with Project Managers, Market Account Specialists and other customer support positions to make sure that graphics and designs meet and exceed customer expectations
- Schedule conference calls and regular communication with clients and vendors to update on the process status or any project strategy or requirement changes.
- Collaborate with internal teams to address customers needs and communicate all client feedback.
- Make recommendations for product enhancements
- Performs other duties as required or assigned which are reasonably within the scope of the duties above.
COMPETENCIES:
- Critical Thinking and Problem-Solving Skills
- Project Management
- Organizational Effectiveness
- Customer/Client Focus
- Leadership
- Ethical Conduct
- Change Agent
- Not afraid of a challenge and always improving