Senior Business Analyst
Senior Business Analyst - CRM / CCaaS
6-month contract | Hybrid working
We're looking for an experienced Senior Business Analyst to support the implementation of a new CRM and Contact Centre as a Service (CCaaS) solution.
The role
You'll play a key role throughout the implementation phase, working with business stakeholders and implementation partners to define requirements, shape the future-state operating model and translate business needs into clear, actionable deliverables.
Key responsibilities will include:
Designing and leading discovery workshops
Facilitating structured discussions to clarify requirements and desired outcomes
Developing target-state process views and business rules
Identifying data and integration impacts
Maintaining assumptions, dependencies and decision logs
Creating user stories and outcome-focused acceptance criteria
Producing clear artefacts that implementation partners can use for solution design and delivery
Supporting stakeholders throughout the design and implementation life cycle
What we're looking for
Strong Senior Business Analyst experience within CRM and contact centre solution implementations
Demonstrated experience working through the implementation phase of complex technology programmes
Experience with Salesforce, Microsoft Dynamics or a comparable enterprise CRM platform
Strong workshop design, facilitation and stakeholder engagement skills
The ability to translate complex business requirements into practical implementation artefacts
Experience working within FMA compliance requirements or a regulated financial services environment
Excellent communication, analytical and documentation skills
This is an excellent opportunity to contribute to a significant customer and technology transformation programme.
If you are interested in this opportunity APPLY now or send your CV to amber.shaw@talentinternational.com