Senior Business Analyst

Salary: Competitive Salary, Annual Review and Benefits

We are offering a talented individual with an amazing 12-month fixed-term opportunity to work at Tower.

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Reporting to the Business Analysis Practice Lead, your day-to-day would look like:

• Conducting and leading requirements analysis, document current/future state processes, challenge existing ways of working, and reimagine processes to drive innovation and industry disruption.
• Mentoring junior BAs, supporting their performance and wellbeing, owning analysis artefacts, and contributing to strengthening the overall BA practice and capability.
• Working closely with CXOs, PMs, designers, engineers, QAs, and other stakeholders to understand strategy and customer needs, manage backlogs, run workshops/refinement sessions, and maintain continuous communication in an agile environment.
• Applying data insights to inform decisions, understand customer behavior, and leverage technology to enable new capabilities and thereby helping business leaders understand what’s possible.

During your time with us, success will look like:

• Being a trusted advisor, providing clear, concept driven business analysis guidance and leading requirements activities that shape high quality, customer centric solutions.
• Mentoring and uplifting junior BAs, owning analysis artefacts in your work area and actively contributing to strengthening the capability, maturity, and reputation of the BA practice.
• Championing Agile delivery, confidently managing backlogs, supporting squad performance and wellbeing, and helping the team deliver value early through Agile and Lean principles.
• Translating strategy into action, collaborating closely with POs, PMs, designers, and stakeholders to break down strategic goals, understand customer journeys, and turn insights into clear, actionable work.
• Harnessing data and technology, using analytics to guide decision making and helping business leaders understand and explore new technology-enabled opportunities.
• Leading strong engagement and facilitation, running effective workshops, maintaining continuous stakeholder collaboration, and sharing your expertise across BAs, Engineers, and QA to improve alignment and delivery outcomes.
• Championing the use of AI within Tower’s guardrails to enhance quality of BA deliverables contributing to realised value and benefits

To thrive in this role, you'll need:

• A strong customer‑first mindset with a bias for getting things done
• Significant experience in Information Technology & IT, ideally within insurance
• A track record of driving innovation beyond individual projects
• Ability to collaborate effectively with designers and technical teams to deliver practical solutions (using tools such as Confluence, Jira and Miro)
• Ownership of user stories and requirements, bringing together design, customer experience, copy and technical solutions
• Strong grounding in business analysis across both Agile and Waterfall, with a passion for championing best practice
• Ability to break down complex work, deliver value early, and approach problems with curiosity and bold thinking
• Embracing AI use and being an active member of the thriving AI enablement and adoption community at Tower

If you don’t meet every requirement listed above but feel this role aligns with your skills and interests, we’d still love to hear from you.

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

Highlights include:

• 22 days annual leave
• Access to Tower products
• Eligibility to access Employee Assistance Programs
• Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas

Apply now

Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.