Senior Business Analyst – Training & Change Management

• Build and maintain productive relationships with ministry stakeholders, executives, managers, subject-matter experts, operational teams, technical teams, and end users.
  
• Plan and facilitate workshops, discovery sessions, interviews, working groups, and decision-making meetings.
  
• Gather stakeholder needs, business challenges, operational requirements, and readiness considerations across multiple programs and organizational boundaries.
  
• Facilitate discussions to resolve conflicting priorities, establish consensus, and translate stakeholder feedback into actionable outcomes.
  
• Coordinate deliverables and dependencies across business and technical teams.
  

• Lead business analysis activities for large-scale digital initiatives and organizational transformation projects.
  
• Document and analyze current-state business processes, training practices, workflows, roles, systems, tools, pain points, and dependencies.
  
• Elicit, analyze, validate, and document business requirements, functional requirements, user stories, business rules, process models, and acceptance criteria.
  
• Identify process gaps, improvement opportunities, business impacts, risks, dependencies, and implementation constraints.
  
• Assess services for integration with shared platforms, common services, and reusable capabilities.
  
• Translate complex and ambiguous business needs into clear, structured, and implementable requirements and recommendations.
  
• Develop future-state process models and support the definition of improved training and operating procedures.
  
• Prepare business analysis documentation, decision records, executive summaries, and recommendations.
  

• Work collaboratively within Agile or hybrid project teams to support delivery planning and implementation.
  
• Support backlog refinement, requirements prioritization, user story development, acceptance criteria definition, and clarification of business requirements.
  
• Coordinate business and technical deliverables to ensure alignment with project objectives, timelines, and approved requirements.
  
• Support testing activities, including test scenario development, requirements traceability, validation, defect clarification, and user acceptance testing.
  
• Participate in release planning, implementation readiness assessments, deployment coordination, and transition-to-operations activities.
  
• Identify delivery risks, cross-team dependencies, and implementation issues, and recommend mitigation strategies.
  
• Ensure business requirements and process documentation remain current throughout the project lifecycle.
  

• Assess existing training approaches, materials, processes, tools, and delivery methods to identify gaps and improvement opportunities.
  
• Develop training curricula, training plans, presentation materials, facilitator guides, user guides, process maps, job aids, FAQs, reference documents, and standard operating procedures.
  
• Translate complex business processes, policies, technical concepts, and operational procedures into clear, accessible, audience-appropriate content.
  
• Deliver instructor-led and virtual training, demonstrations, coaching, knowledge-transfer sessions, and train-the-trainer activities.
  
• Align training materials with approved business processes, organizational standards, accessibility requirements, and end-user needs.
  
• Support knowledge transfer to ministry teams to enable effective adoption and ongoing operational delivery.
  

• Conduct stakeholder-impact assessments and evaluate organizational readiness, change impacts, adoption barriers, and training needs.
  
• Develop change-management strategies, transition plans, implementation roadmaps, stakeholder engagement plans, and adoption approaches.
  
• Identify risks, dependencies, resistance points, and operational challenges, and recommend mitigation measures.
  
• Develop communication plans and supporting materials to explain changes, implementation progress, new processes, and stakeholder responsibilities.
  
• Establish adoption measures, progress indicators, feedback mechanisms, and approaches for evaluating training effectiveness.
  
• Provide post-implementation support, troubleshoot adoption issues, gather feedback, and refine training and transition activities.
  
• Monitor implementation outcomes and promote sustained adoption of the new training and operating model.
  

• Prepare executive summaries, briefing notes, presentations, status reports, risk updates, and implementation recommendations.
  
• Communicate complex findings, business impacts, risks, dependencies, and decisions required in a concise and actionable manner.
  
• Consolidate information from multiple stakeholders and workstreams into clear findings and practical options for leadership.
  
• Maintain accurate business analysis, training, change-management, and implementation documentation.
  
• Manage competing priorities independently and deliver high-quality outputs within established timelines.
  

Requirements

1. Large-Scale Digital Initiatives: Experience leading business analysis for large-scale digital initiatives, complex transformation programs, or enterprise-level implementations.
   
2. Requirements Documentation: Demonstrated experience documenting business requirements, user stories, process models, business rules, and acceptance criteria.
   
3. Shared Platforms and Reusable Capabilities: Experience assessing business services for integration with shared platforms, common services, and reusable capabilities.
   
4. Agile or Hybrid Delivery: Experience working in Agile or hybrid delivery teams and supporting backlog management, testing, release planning, and implementation activities.
   
5. Cross-Functional Coordination: Experience coordinating deliverables, dependencies, and decisions across business stakeholders, technical teams, and project workstreams.
   
6. Stakeholder Engagement: Experience engaging executives, managers, subject-matter experts, operational staff, and end users across complex stakeholder environments.
   
7. Facilitation: Experience leading workshops, discovery sessions, interviews, and working groups to gather requirements and achieve consensus.
   
8. Training Development and Delivery: Experience creating training materials, user guides, process documentation, job aids, FAQs, and standard operating procedures, as well as delivering training and knowledge-transfer sessions.
   
9. Change Management: Experience developing transition plans, change strategies, stakeholder-impact assessments, readiness assessments, and adoption measures.
   
10. Business Process Analysis: Experience documenting current-state and future-state processes, identifying gaps, evaluating impacts and risks, and recommending practical improvements.
    
11. Communication and Reporting: Excellent written, verbal, presentation, documentation, and executive-communication skills.
    
12. Independent Delivery: Ability to manage competing priorities, work with limited direction, and produce polished deliverables within project timelines.
    

• Engaging diverse stakeholders and building effective relationships across organizational boundaries.
  
• Facilitating workshops, interviews, discovery sessions, and consensus-building discussions.
  
• Communicating effectively with executives, managers, subject-matter experts, and front-line staff.
  

• Gathering and documenting requirements, mapping processes, and identifying business needs and pain points.
  
• Assessing impacts, risks, dependencies, readiness, and improvement opportunities.
  
• Synthesizing complex information into practical options, recommendations, and implementable solutions.
  
• Applying critical thinking, problem-solving, and independent work-management skills.
  

• Developing high-quality training materials, user guides, process maps, job aids, FAQs, and operating procedures.
  
• Delivering training, coaching, knowledge transfer, and train-the-trainer sessions.
  
• Translating complex business and technical information into clear, accessible content for different audiences.
  

• Developing transition plans, implementation roadmaps, change strategies, and stakeholder-impact assessments.
  
• Supporting post-implementation adoption, monitoring outcomes, gathering feedback, and improving training approaches.
  
• Demonstrating strong written, verbal, presentation, and executive-communication capabilities.
  

• Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario.
  
• Onsite Requirement: Five days per week; candidates must be prepared to work onsite.
  
• Contract Period: November 9, 2026, to September 28, 2027.
  
• Security Clearance: No clearance required.
  
• Submission Deadline: November 3, 2026, at 12:00 PM EST.