Senior Business Analyst with Unite transformation
Summary
Senior Business Analyst to assess impacts of a company-wide transformation on customer complaints processes, define requirements, and support Agile teams through change management and readiness activities.
Job Description: Role description - Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities. Key responsibilities Conduct impact assessments of upstream UNITE Transformation …