Senior Business Analyst

Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

WorldStrides is seeking an experienced Senior Business Analyst (Salesforce) to lead requirements gathering, analysis, and solution design for initiatives that leverage our Salesforce platform. The ideal candidate will deep expertise in Salesforce, and a proven ability to align business needs with technical solutions, as well as will have extensive experience gathering requirements, creating user stories in Jira, and designing process models to improve business operations and customer experience. This role is pivotal in enabling strategic growth and operational efficiency by optimizing Salesforce capabilities for our stakeholders.

The successful candidate will be a Salesforce Certified Business Analyst, skilled in managing complex business requirements, creating detailed documentation, and collaborating with cross-functional teams to deliver scalable, high-quality solutions.

In this role, you will collaborate closely with product managers, developers, and other key stakeholders to define business requirements, create user stories, and support the development process with detailed flow and process diagrams. As a Senior BA, you will be expected to drive solutions that enhance the overall digital experience for our customers and support our mission to make travel accessible and educational.

Key Responsibilities:

Business Requirements Gathering: Work with business stakeholders (Sales, Marketing, Operations, Customer Service) to identify, document, and prioritize requirements related to Salesforce and CRM capabilities.

· Solution Design: Translate business needs into functional and technical specifications, focusing on Salesforce solutions such as Sales Cloud, Service Cloud, Marketing Cloud, and integrations with third-party tools.

· Salesforce Expertise: Serve as the subject matter expert (SME) for Salesforce features, workflows, and capabilities, ensuring solutions align with industry best practices.

· Documentation: Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, use cases, and functional specifications.

· Stakeholder Communication: Act as the primary liaison between business teams and Salesforce development teams, ensuring clear communication and alignment throughout the project lifecycle.

· Project Leadership: Lead and participate in Agile ceremonies, such as sprint planning, stand-ups, and retrospectives, ensuring timely delivery of Salesforce enhancements.

· Testing & Quality Assurance: Define and execute test cases for new features and integrations. Support User Acceptance Testing (UAT) with stakeholders.

· Change Management: Collaborate with business leaders and training teams to ensure smooth adoption of new Salesforce capabilities.

· Continuous Improvement: Analyze system performance and user feedback to identify areas for optimization and process improvement.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.