Senior Business Associate (Patient Service Lead)

Leadthe patient experience at an established dental group. You set the standard atthe front desk, guide the team, and keep daily operations on track — on fixedday hours.

Workschedule: 5-day work week on a rotatingshift, including at least one weekend day. Two rest days every week. Day shifts8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Hold the standard of front-line patient service

• Guide and train front-desk team members; allocateduties and cover gaps

• Handle escalations and service recovery

• Oversee accurate payments, end-of-day settlement andtimely claims

• Carry out the administrative work behind daily clinicoperations (reports, records, supplies, coordination)

What we'relooking for

• Prior front-desk or patient-service experience, ideallyin a clinic or healthcare setting

• Experience guiding or training a team

• Able to perform all core front-desk duties well:patient booking, payments, insurance claims (CHAS, Medisave, insurance) andpatient correspondence

• Strong written and spoken communication; a localdiploma or equivalent (required)

• Rotating roster including one weekend day

Why join us

• $2,800-$3,400, based on supervisory experience

• 5-day week, two rest days, day shifts only, no nights,all public holidays off

• CPF, outpatient insurance, paid leave, leadershipincentives

• Clinician-led, not investor-owned. Three clinics,operating since 2005.