Senior Business Intelligence Analyst (Engagement)

## Senior Business Intelligence Analyst (Engagement) Position:Senior Business Intelligence Analyst (Engagement)Location:Office-based in London, with flexibility to work remotelySalary:£36,542 per annum plus excellent benefits*Closing date:9am on Tuesday 17 November *You’ll start at our entry point salary of £36,542 per annum, increasing to £38,827 after 6 months’ service and satisfactory performance and to £41,111 after a further 6 months. ### About us We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. ### About this job We’re looking for a Senior Business Intelligence Analyst (Engagement) to deliver accurate, timely data selections and advanced analysis for our marketing, communications, engagement and fundraising activity. You’ll design and enhance audience segments, extract and analyse complex data, and create reports and dashboards that turn information into clear, actionable insight. Your work will help colleagues plan activity, evaluate performance and improve how we engage supporters. Working across the organisation and with external agencies where needed, you’ll gather requirements, maintain high standards of data quality and governance, and recommend practical solutions. You’ll also improve our data processes, share your expertise and help build confidence in data-led decision-making. ### What you’ll be doing - Designing and delivering accurate, timely data selections for marketing, communications, engagement and fundraising across different channels - Using advanced analytical techniques, including segmentation, propensity modelling and predictive analytics, to optimise audiences and activity - Creating, maintaining and improving reports and dashboards that present complex information clearly and provide actionable insight - Monitoring and reporting on KPIs, campaign results and engagement and fundraising performance, with recommendations for improvement - Working with internal teams and external agencies to gather requirements, define scope and deliver data analysis projects on time - Extracting and manipulating complex datasets using tools including SQL, FastStats and Power BI - Maintaining data integrity through regular checks, audits, cleansing and enrichment, and resolving data quality issues - Ensuring work complies with data governance, privacy, security and organisational standards - Identifying and implementing improvements to data selection, analysis and reporting processes - Sharing knowledge, guidance and good practice to strengthen data capability across the organisation ### What we’re looking for - Proven experience in a data analysis or similar role, delivering marketing data selections and analysis - Technical expertise in data analysis, manipulation and visualisation using SQL, FastStats and Power BI - Experience applying advanced analytics to large, complex datasets, including segmentation, propensity modelling and predictive analytics - Strong attention to detail and a clear commitment to data accuracy and quality - Effective communication skills, with the ability to explain findings clearly to technical and non-technical audiences - Knowledge of data governance and privacy requirements, including GDPR - Familiarity with marketing, communications, engagement and fundraising processes ### Download more information [Job description - Senior Business Intelligence Analyst (Engagement)PDF 165.87 KB](https://www.mssociety.org.uk/sites/default/files/2026-11/Senior%20Business%20Intelligence%20Analyst%20Engagement%20Job%20Description.pdf) [Equality diversity and inclusion form 2022DOC 51 KB](https://www.mssociety.org.uk/sites/default/files/2022-02/MS-Society-equality-and-diversity-form%202022.doc) [MS Society Candidate Pack.pdfPDF 2.49 MB](https://www.mssociety.org.uk/sites/default/files/2026-06/0038-MSS-Candidate-Pack_Jun%2026.pdf) ### How to apply To apply for this role, please submit: 1. an up to date CV 2. a supporting statement. This should show how you meet the essential criteria in the person specification of the job description Please email completed applications to [**[email protected]**](https://www.mssociety.org.uk/cdn-cgi/l/email-protection#0963666b7a49647a7a666a606c7d7027667b6e277c62) If you'd like to discuss the role in confidence first, please contact our HR team by email at: [**[email protected]**](https://www.mssociety.org.uk/cdn-cgi/l/email-protection#0c66636e7f4c617f7f636f6569787522637e6b227967) We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds. ### Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. ### Disability Confident Employer We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please email [**[email protected]**](https://www.mssociety.org.uk/cdn-cgi/l/email-protection#b8d2d7dacbf8d5cbcbd7dbd1ddccc196d7cadf96cdd3) You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. ### More about our recruitment and selection process - The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion. - The first round of our recruitment and selection process includes an interview with competency-based questions. - Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. - We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. - You might also be invited for a second interview. We’ll let you know about this during the selection process. ### More about our employee benefits: We have a wide range of employee benefits including (but not limited to): #### Encouraging work life balance - 38 days paid annual leave (including bank holidays), pro-rata for part-time - More annual leave entitlement, based on length of employment - Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) - Flexible working options #### Caring for you and your family - Generous sick pay entitlement - More sick pay entitlement, based on length of employment - Opportunity to buy and sell annual leave in each calendar year - Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate, diagnosis - Enhanced leave for new parents - Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information - Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) - 10 days paid disability leave a year, pro-rata for part-time - 10 days paid carers’ leave a year, pro-rata for part-time - New family-friendly benefits, including paid leave in the event of miscarriage/stillbirth, to support fertility treatments and for antenatal appointments for both parents - Cycle to work scheme - Death in service scheme #### Thinking about your finances - Enhanced salary sacrifice pension scheme - Discounted season ticket loan and interest-free emergency loans - Give as you earn to support other charities of your choice before tax - New employee portal including lifestyle savings vouchers and personal wellbeing #### Enriching your life at work - Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager - Yearly internal apprenticeship opportunities - New, modern offices that embrace working together both in-person and remotely - Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) - Active and supportive internal employee networking groups for collaboration and peer support - 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) - 2 days paid leave a year for volunteering with other charities during normal working hours #### Safeguarding We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of: - age - disability - trans and non-binary identities. - marriage and civil partnership status - pregnancy and maternity status - race (by race we mean colour, nationality, ethnic and national origin) - religion or belief (including no religion or belief) - sex or gender identity and expression - sexual orientation - socio-economic status or class - geographic background - caring responsibilities. This includes caring for a disabled person, older person or child and parental leave. - mental health status - menopause and periods We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. 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