Senior Business Manager - Transformation Lead | S4 | Financial Crime | Milton Keynes | Internal Mobility
Description
IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Financial Crime protects Santander UK, its customers and communities by helping the bank identify, deter, detect and disrupt financial crime risk. The team works across the bank to strengthen compliance, transformation delivery and sustainable business performance.
THE DIFFERENCE YOU MAKE
Financial Crime is looking for a Senior Business Manager - Transformation Lead, Based out of Milton Keynes. 12 Month - FTC.
In this FTC role, you will be a key member of the Financial Crime Strategy, Transformation & Governance team. You will lead business management and transformation activity across Financial Crime, partnering with Business Units, Line 2, Technology and Operations. You will oversee cost and workforce management, transformation governance and the delivery of key non-technology related initiatives, while helping the Financial Crime leadership team implement its long-term target operating model.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Leading business management and transformation activity across Financial Crime, including direct project management of key non-technology related initiatives.
- Manage planning for the c.£80m Financial Crime Centre of Excellence budget, acting as the main contact for Finance Business Partners and the Financial Crime leadership team.
- Develop cost forecasts and targets, incorporating known cost increases, efficiency plans and transformation business cases.
- Lead strategic workforce planning, FTE and cost forecasting, position management and resourcing queries across Financial Crime, acting as Functional Headcount Approver.
- Lead a team of five S3 Transformation Managers, setting clear expectations, allocating workloads and ensuring the team has the right skills, qualifications and training.
- Own all inputs to the Financial Crime Transformation SteerCo on behalf of the chair and oversee PlanView reporting across the transformation portfolio.
- Ensure appropriate programme and project governance is followed, proactively managing risks, issues, resources and stakeholder communications, while supporting implementation of the long-term target operating model.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Significant experience leading transformation programmes and business management activity in financial services, ideally within Financial Crime. (Required)
- Strong budget, cost and workforce management experience, including forecasting, target setting and management reporting. (Required)
- Proven people leadership experience, including leading and developing colleagues and building high-performing teams. (Required)
Hard Skills
- Programme and project governance, risk management, transition management and continuous improvement. (Required)
- Budget planning, cost forecasting, workforce planning and management reporting. (Required)
- Knowledge of retail or corporate banking products. (Required)
Soft Skills
- Effective negotiation and influencing skills, with the credibility to work with director-level stakeholders across multiple business areas. (Required)
- Confident communication and excellent internal and external stakeholder management. (Required)
- Strong organisation, prioritisation and analytical skills, with the ability to manage conflicting deadlines and complex information under pressure. (Required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£68,662.00 - £102,994.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:
SECONDMENT OR FTC ROLES:
- If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.
- If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
For further Guidance please visit Internal Mobility - Candidate Guidance.
If you want to know more about the opportunity:
Please contact Catherine Scott – catherine.scott@santander.co.uk
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