Senior/ Business Operations Specialist

Ker Responsibilities

Workflow & Interaction Design and Execution

• Design, build, and personally execute end-to-end operational workflows across multiple countries or markets, ensuring clear ownership, handoffs, and execution standards.
• Translate business strategies into operationally executable process designs and data-triggered interaction models (e.g., lifecycle-based engagement, key operational touchpoints).
• Own early-stage rollout, monitor real-world execution, and continuously refine workflows based on actual usage and outcomes.

Strategic Alignment & Market Execution

• Partner with senior stakeholders and functional leaders to drive strategy into real market execution, not just alignment.
• Identify market-level constraints and differences during execution, and adjust workflow design in real time to ensure feasibility.
• Contribute to defining and refining operating targets, capacity assumptions, and execution cadence.

Process Optimization & Automation Implementation

• Identify operational bottlenecks through direct involvement in execution, not solely through analysis.
• Hands-on redesign and implementation of workflows to improve efficiency, consistency, and transparency.
• Work with internal teams from requirement definition through validation and rollout to implement and optimize automation tools (e.g., CRM workflows, notifications, operational dashboards).

Data Tracking, Insights, and Action

• Actively use, maintain, and interpret operational data and workflow metrics.
• Translate insights into immediate, actionable improvements, and personally drive execution of changes.
• Ensure data and workflow design support both day-to-day operations and management-level decision-making.

Cross-functional Collaboration & Operational Governance

• Collaborate closely with Finance, Revenue Ops, Sales Ops, Marketing, Product, and Customer Success teams during both design and execution phases.
• Resolve real execution frictions by working directly with teams operating within the workflows.
• Define, enforce, and eventually document clear ownership, accountability, and escalation paths, turning execution experience into scalable standards..

Preferred Experience & Personal Traits：

• 5+ years of experience in Business Operations, Strategy & Operations, Revenue Operations, or related roles, with hands-on responsibility for both designing and running processes.
• Experience working in cross-country or multi-market environments, with direct execution exposure.
• Proven ability to operate in ambiguous environments, building and refining workflows while executing them.
• Strong systems and data mindset, comfortable working hands-on with operational tools.
• Experience with CRM systems (e.g., Salesforce), automation tools, or operational platforms is a strong plus.
• Strong communication skills, able to shift between execution-level details and senior stakeholder discussions.