Senior/ Business Operations Specialist. Performance Incentive Planning

Key Responsibilities
Budget Planning and Management

• Design and allocate annual bonus budgets aligned with company objectives and financial guidelines.
• Monitor budget utilization, analyze variances, and recommend adjustments to ensure alignment with strategic and fiscal goals.

Incentive Planning

• Develop quarterly bonus structures based on business priorities such as store expansion, new brand acquisition, or retention performance.
• Collaborate with CSM, Finance to validate plans, ensuring consistency, feasibility, and cross-department alignment.

Announcement & Communication

• Draft and publish official bonus announcements outlining calculation logic, eligibility criteria, and applicable periods.
• Conduct internal briefings and training sessions to ensure transparent understanding of incentive rules and processes.

Target Achievement Support

• Build and maintain performance-tracking dashboards to visualize progress toward goals and ensure accurate incentive records.
• Collaborate with cross-functional teams to identify and implement the necessary tools, processes, and support mechanisms that enable effective goal execution and measurable results.

Bonus Calculation & Review

• Consolidate and verify payout data during monthly or quarterly cycles, ensuring accuracy, compliance, and auditability across teams.
• Regularly review incentive effectiveness, identifying patterns and providing insights to optimize future bonus planning and resource allocation.

Preferred Experience & Personal Traits

• Minimum of 4~5 years relevant work experience in Business Operations, Sales Strategy, Finance Planning, or related fields with hands-on exposure to incentive design and commission calculation.
• Technical Skills: Advanced proficiency in Salesforce, Excel (complex formulas, pivot tables), and Python for data analysis and automation.
• Analytical Skills: Strong analytical mindset with the ability to translate data into actionable insights.
• Problem-Solving: Excellent problem-solving skills with a focus on improving sales processes and operational efficiency.
• Communication: Strong communication skills, able to present data-driven insights to various stakeholders.
• Self-motivated, works independently and has a sense of priority.