Senior Business Process Analyst
Salary: RM 6,000 – RM 8,500 per month
Senior Business Process Analyst (Logistics & Digital Transformation)
Location: Bayan Lepas, Penang | Full-time
About the Role
A global manufacturing company in Penang's Free Trade Zone is hiring a Senior Business Process Analyst to lead digital transformation of its warehouse and intralogistics operations. This is a hands-on role for someone who knows how to translate process problems into technology solutions and actually see them through.
What You'll Be Doing
Logistics Digitalisation & Industry 4.0
Lead transformation projects covering warehouse operations, material flow, and intralogistics
Drive adoption of AI, IoT, robotics, and automation across receiving, storage, picking, and material movement
Implement digital tools such as automated goods receipt and smart replenishment solutions to improve inventory visibility and warehouse execution
AI, Automation & Systems Integration
Design and deploy AI-powered workflows to optimise warehouse and logistics operations
Automate processes including goods receiving, put-away, replenishment, picking, and transfer order management
Integrate systems using AI APIs, webhooks, and no-code/low-code platforms (e.g., N8N, OpenAI)
Enable real-time data flow and decision support across warehouse and material flow systems
Process Optimisation
Drive warehouse performance through inventory reduction, space optimisation, and bottleneck elimination
Lead Kanban and pull-based replenishment strategies to streamline material flow
Data Analysis & Reporting
Monitor and analyse KPIs across receiving, warehousing, picking, and material flow
Work with the data analytics team to develop reports on warehouse capacity, bin utilisation, material aging, and transfer order performance
Project & Change Management
Lead rollouts of digital tools and automation solutions
Conduct user training and workshops to support adoption
Work with manufacturing, supply chain, and IT teams to align logistics improvements with production needs
Documentation & Governance
Maintain process maps, system architecture documentation, and working instructions
Ensure governance and version control for all process and system changes
Secondary: SAP Support
Provide secondary support for SAP intralogistics modules
Assist in troubleshooting warehouse and material flow system issues when required
What We're Looking For
Bachelor's Degree in Engineering, Computer Science, or a related field
3 to 10 years of experience in a manufacturing environment, with a focus on material flow planning
Hands-on experience in AI solution deployment and Industry 4.0 technologies (automation, robotics, WCS)
Strong working knowledge of SAP and MRP
Project management experience in cross-functional, technology-driven projects
Comfortable working independently under tight deadlines and managing ad hoc priorities
Good communicator who can engage with stakeholders at all levels