Senior Business Process Analyst
Summary
Analyze and improve service delivery processes for a government disability client. Day-to-day involves process mapping, data analysis, and collaborating with design teams using Lean/Six Sigma methodologies.
Salary: $120.00 - $140.00 phr (incl. super) 7.5 hour days
- 6 + 6 months, $$$ negotiable
- Sydney, Brisbane, Melbourne, Adelaide + Hybrid WFH
- Baseline security clearance required
Our client, a Federal Government Department focused on helping the disability community is seeking a Senior Business Process Analyst to join their team in late October 2026.
Duties:
- Undertaking current-state process mapping of the participant pathway and back-of-house functions
- Developing and executing time and motion studies to support analysis of handling times
- Collect and analyse various data sources to develop recommendations for process improvements
- Work with service design teams, business analysts, UI/UX designers and business stakeholders to drive collaboration on viable solutions
Skills & Experience:
- Process Improvement and Process Mapping Expertise Demonstrated experience undertaking end-to-end process analysis, current-state and future-state process mapping, identifying inefficiencies and implementing process improvement initiatives in complex service delivery environments.
- Analytical and Evidence-Based Decision Making Proven ability to collect, analyse and interpret quantitative and qualitative data, including time and motion studies, to identify trends, develop insights and provide evidence-based recommendations.
- Experience in Human-Centred Design or Service Design Experience applying service design, customer experience, human-centred design or co-design approaches to improve services, processes or customer journeys.
- Process Improvement Methodologies and Tools Knowledge of and experience applying recognised process improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Continuous Improvement or similar frameworks.
How to Apply
For a copy of the full job description, including the application instructions, please get in touch with Matt at Recruitment Hive by clicking the Quick Apply button or call Matt on (02) 6299 1006.
Please note that applications close 12pm 16/09/26. Recruitment Hive welcome late applications to be considered for future opportunities.
Job ID: MF 678279 | LH-07693
We Value Diversity
The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.